Error 401 and 601 CE Upgrade

[Luso]

It should also be stressed that if you attempt to make a payment during the 24 hour block it will reset the 24 hour timer

Is it a 24 hour block? Another player was saying it was a 30day block? Anyone have info posted by SE about account information, because I could not find anything helpful on the support page.

[Wlt]

Hope it ease things up even 1% helps

[Pikaflu]

I am also getting Error 601. I live in Korea but my account is NA and my credit card is from the USA. I am also a 1.0 user. My subscription ran out so I went to update the payment info, and bam 601. I've tried adding crysta through paypal and game cards like people suggested but SE still not accepting it. I tried to use the Live Chat but after 2 hours of waiting I finally got to 5 in the queue, and it said no one is available and kicked me off. Are you kidding me? What kind of customer service is that. I've tried different browsers, I've tried changing my IP to match my card, I've tried multiple different payment options, still Error 601. I've called my bank to see if it was on their end, and it's not. Seriously SE, you have to wait 30 days? If that is the case, you just lost another subscriber. WORST CUSTOMER SERVICE EVER. (let me just make an international call to your support number and sit on hold for an hour and enjoy my nice phone bill for you to tell me there is nothing you can do.)

[WayneSheryl]

It should be noted that there are many 1.0 players who's payments have gone through with no problems.

It should also be stressed that if you attempt to make a payment during the 24 hour block it will reset the 24 hour timer

I see. I wondering if anyone got the same issues by subscripting via UltimatePay(Payal, CC, or Games Cards) on their first try.

[Ti_Dus]

same problem. 601 and 401. prepaid card not accepted...
I thought FFX1 playonline payment system was bad...didnt think they could out do that...

[Abaigeal]

Got it! All right, here's the deal. It's a workaround, they still need to fix thier $#!t, but this will get you playing in the mean time:

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.
*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.
*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.

As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing. In the mean time... SE, get off yer @$$es and fix your payment system!

Good luck to all, hope to see you in the game!

has this worked for anybody else??

Yes. Its the assinine round about way...but its the quickest. The longest time spent was driving to and from the gamestop. the phone call to the rep was less then 5 minutes.

[Matsume]

Is it a 24 hour block? Another player was saying it was a 30day block? Anyone have info posted by SE about account information, because I could not find anything helpful on the support page.

I was told by a customer service representative via phone support that my particular block was 24 hours. I cannot speak on the behalf of others, after-all there may be different issues at cause here. For all i know, there may be a 30 day block for certain suspicious activities and a 24 hour block for others.

Yes. Its the assinine round about way...but its the quickest. The longest time spent was driving to and from the gamestop. the phone call to the rep was less then 5 minutes.

What if no game stops in my state sell these cards? Then what do i do?

I am also getting Error 601. I live in Korea but my account is NA and my credit card is from the USA. I am also a 1.0 user. My subscription ran out so I went to update the payment info, and bam 601. I've tried adding crysta through paypal and game cards like people suggested but SE still not accepting it. I tried to use the Live Chat but after 2 hours of waiting I finally got to 5 in the queue, and it said no one is available and kicked me off. Are you kidding me? What kind of customer service is that. I've tried different browsers, I've tried changing my IP to match my card, I've tried multiple different payment options, still Error 601. I've called my bank to see if it was on their end, and it's not. Seriously SE, you have to wait 30 days? If that is the case, you just lost another subscriber. WORST CUSTOMER SERVICE EVER. (let me just make an international call to your support number and sit on hold for an hour and enjoy my nice phone bill for you to tell me there is nothing you can do.)

Welcome to my world. The only difference is while I was in queue for chat support, I whipped out my phone and called them up, and NO it did NOT take an hour, it took ONE MINUTE for them to pick up. So please, do not bitch about a service you have yet to try out. As I posted above, the representative told me you need to stop attempted to make payments and WAIT 24 HOURS from your last attempt, and THEN try paying with a card of same country as your ip.

I'll let you know in a few hours if it works, cause i got no option to get a prepaid card - there aren't any in the state that i live in.

[Vince]

Yesterday had the errors with my dutch creditcard and german creditcard wich i used here in Germany.
Somehow i can't change the country i live in and it is still standing on the Netherlands.
So i let my bro pay for me in the Netherlands, and worked!
So maybe some people have the same isue, might be it.

[Matsume]

They are surely trying hard to prevent us from giving money to them.

I had the very same problem, tried for days after days with my credit card, and got the 601 error.

I had to go online and put my credit card at risk, and purchased a game card code...for about 10% above the official price as commission. Since I don't live in a country with game cards available at the local game store.

I have played numerous MMO in the past, this is the most troublesome one of all.

Please, tell me, how did you go about purchasing a game card code online? There are no cards in my state and this might be my last resort.

[Luso]

I was told by a customer service representative via phone support that my particular block was 24 hours. I cannot speak on the behalf of others, after-all there may be different issues at cause here. For all i know, there may be a 30 day block for certain suspicious activities and a 24 hour block for others.



What if no game stops in my state sell these cards? Then what do i do?



Welcome to my world. The only difference is while I was in queue for chat support, I whipped out my phone and called them up, and NO it did NOT take an hour, it took ONE MINUTE for them to pick up. So please, do not bitch about a service you have yet to try out. As I posted above, the representative told me you need to stop attempted to make payments and WAIT 24 HOURS from your last attempt, and THEN try paying with a card of same country as your ip.

I'll let you know in a few hours if it works, cause i got no option to get a prepaid card - there aren't any in the state that i live in.

Thanks for the update.