Error 401 and 601 CE Upgrade

[Wlt]

Yeah, not expecting it back. But at least I hope I get the $40 in Crysta from my attempts, even if it still is bull****. But at the moment, my Crysta balance is at a mildly impressive "0."

since you got charged the crysta are goign to appeared probably in a day that was common on version 1.0 also, you are on the lucky ones

[Bloodwolfe]

Off chat support with SE and they said...

"Square Enix is blocking card services and told us to use the ultimatepay method to get crysta"

Lovely customer support.... SE FAILS

[MalekoST]

Yep, pretty much getting the 601 error all day so far.

[Ranmyaku]

Off chat support with SE and they said...

"Square Enix is blocking card services and told us to use the ultimatepay method to get crysta"

Lovely customer support.... SE FAILS

Yeah that would be nice if UltimatePay worked.

[XionTawa]

Unable to play due to this issue...

[Ranmyaku]

Has anyone been able to actually successfully use paypal yet? So far all i've seen is smashing your face against UltimatePay until it works is an option.

The only one that i've heard that went through easily was PayPal which people have also said has resulted in it taking their money but not giving any Crysta.

[Kysenna]

Hi all,

ATTENTION IF YOU ARE USING NO-SCRIPT!!

I was having these same error issues, but I was able to get through by allowing scripts globally in No Script. A site from a secondary source will open up within MogStation, and you aren't given the chance to allow those scripts before Mog Station errors out. Give this a try, there is a good chance it will solve your problem!

Best of luck!

[Zaliya]

My conversation with an SE customer service agent via Live Chat. They aren't even worried about this issue.

Agent: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent: While I look over your ticket information, may I have your first name please?
You: *****
Agent: Hi ***** Error 601
Agent: ?
You: Yes
Agent: Ok usually the Square enix service is blocking the card. If you want the quickest resolution i would suggest purchasing a Ultimate pay card and you can use that to get crysta.Or you can wait 24 hours and try the card again.
You: The problem seems to be on your website. I spoke with my bank again and they have informed me that you were payed yesterday for my subscription. I should not be inactive.
Agent: One moment
You: My account and my husbands account are on subscription using the same bank account. Both payments were taken out yesterday at 8AM
Agent: And he has the days on his account and not on yours correct
You: No, we are both showing inactive
Agent: Ok
Agent: one moment
You: We even tried purchasing an Ultimate pay card and crysta, both got an Error 601. So, those do not work either.
You: We set up Automatic Renewal when we purchased Collectors Edition Upgrade.
Agent: Ok the Charges could still be pending and might go through later or might decline im not quite sure what is causing the issue but the best bet if you tried adding the card multiple times the account could be on hold for about 24 hours. so i would try again tomorrow after 1:30pm PST
You: No, the payment is not pending. You were payed.
You: You guys removed our payment information.
You: Reading the forums, there are numerous of people having this same issue.
You: When I spoke with my bank, you have received our payments. So the issue is on your end.
Agent: ok one moment please
Agent: Ok so I had one of my supervisors look at the account and the last charge that we see on the account was august 27th so it could just be waiting to show up on our side i do apologize for the inconvenience
Agent: Are there any different issues I can assist you with right now?
You: I want my account in active service.
Agent: Like I said the Charge may have been put on your bank but on our side we dont show any charge so i would wait till tomorrow and see if itll fix itself is the only thing i could recommend after 48 hours of your charge from the bank please call again and we could check to see if it has updated on our side
You: You guys took two 90 subscription amounts out of my account yesterday at 8am. I should have access to a service you already have been paid for.
You: 90 day*
Agent: Ok again please wait as it hasnt updated on our side so if it hasnt been fixed in 48 hours after the charge please contact us back
You: We have never had this issue before with any other games/service from SE.
You: Fine.

[Ezerath]

looks as if they are really worried weather or not this game flops again

[Katamari]

Has anyone been able to actually successfully use paypal yet? So far all i've seen is smashing your face against UltimatePay until it works is an option.

The only one that i've heard that went through easily was PayPal which people have also said has resulted in it taking their money but not giving any Crysta.

I tried Paypal, didn't go through. They actually reject it. I know some people have had success and there are others like me. All this does is reinforce my claim that the payment servers are extremely congested as today was the start of billing for legacy members. There's probably a majority of players who did not register a card and decided to do it when their free period had ended. I suggest we wait for an update from Square themselves. Decimating the confirmation button will only cause more problems for you and others.