Error 401 and 601 CE Upgrade

[DFEGHALI]

Is there a way for SE to come here and say something about this problem?

[Ulbrecht]

When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
2) Click on "Account Services" in the top menu.
3) Click on "Subscription Services" in the middle of the page.
4) Choose the subscription type, subscription period, and crysta. Then click Next.
5) Make note of how much Crysta is needed to purchase this subscription.
6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
8) Enter the amount of Crysta from step four(4) above. Then click Next.
9) Select UltimatePay. The click Next.
10) Enter in your credit/debit card information. Then click Continue.
11) Enter in your information associated with that card. Then click Confirm Payment.
*NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
14) Click on "Account Services" in the top menu.
15) Click on "Subscription Services" in the middle of the page.
16) Choose the subscription type, subscription period, and crysta. Then click Next.
17) Review the information and follow the prompts to complete your game time purchase.

This process worked for me. Thank you very much.

[Vamp007]

Is there a way for SE to come here and say something about this problem?

as i know......... NO

[Legionz]

I also have this issue and i am not planning to go through any loopholes to play. It would be pampering their customer service and sending the message that everything's ok with the way they run thing.

[Adaros]

This process worked for me. Thank you very much.

Worked for me too! You sir, are a saint.

[Shirayume]

Same here.
Error 601 and I can't use Crysta.
2 tickets sent without response.

That's absurd.

[Bloodwolfe]

never heard of a company that refuses money when its offered... bravo SE, yer setting a new standard

[Bloodwolfe]

[ReisenDan]

Even refusing those willing to fork over 6 months of pay at once, unbelievable.

[Furasoke]

An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 401*) beh cant buy crysta, oh well fk