Error 401 and 601 CE Upgrade

[Criterion]

SUCCESS!!! (No thanks to SE)
OK so Crysta is the only way.
I had to go buy an Ultimate Gamer Card, got it from Offgamers
I went and tried to apply it to UltimatePay Point, but no go, cause if you try too many times through them it ALSO locks you out.
I called their Customer service number (877)-703-6339 (Which was a pain to find). They pushed through the application of the game card to my Ultimate play account AND that pushed through the Crysta points onto my account.
I updated my payment method and payed with Crysta points, and now I have access. 5 hours later, and SE didn't solve it, UltimatePay customer service did.
Way to get completely outclassed in Customer service AGAIN Square-Enix.

so i bought UGC... how do i turn it into ultimatepay point? cuase ultimatepay website is broken :X?

[Red519]

so i bought UGC... how do i turn it into ultimatepay point? cuase ultimatepay website is broken :X?

You should have been given like a ~20ish digit code in the format of "AAAA-BBBB-CCCC-DDDD-EEEE", it should be all letters. That's your Ultimate Game Card PIN.

Log into your account at https://secure.square-enix.com

Click "Add Crysta" at the bottom left.

Choose the amount to add. If you added $15 to your ultimate game card, you should be able to redeem it for 1500 Crysta, for example. Click Next.

Choose "Ultimate Pay", then Next.

The payment window should pop up. One of the options should be Ultimate Game Card, and it will require a PIN. For me it is th default option. Put that code you received when you bought the Ultimate Game Card here, and click Add Card, and follow the instructions. This will redeem the balance of the card for Crysta, which you can then redeem for game time in Mogstation.

It should deduct from the total balance you put on the card, and lock that Ultimate Game Card to FFXIV:ARR, converting the remaining balance into ultimate points to be used in the future on the game.