Error 401 and 601 CE Upgrade

[Tonxy]

Oh one more thing... I have only tried putting credit onto my account once, even though my husband has tried multiple times. So my fail isn't being locked out due to too many attempts.

Also, my hubby has been trying to get this resolved for two weeks, so I doubt it is the payment system being overloaded that early on... I dunno. I wish they would just take my cash already!

[Fiorenzo]

Best of luck to you all who are still struggling.

Final note: For me, I don't think my browsers or credit card were the issue. I had the same problem with Chrome, Firefox, and IE. I do not use any adblock (e.g. NoScript) addons or software. My credit card works fine for FINAL FANTASY XI (to which I still have an active subscription, last charged on Aug. 30, 2013) as well as for UltimatePay.

I still don't know what caused this issue to begin with.

[Falmie]

I'm back in the game!

Okay, I concur with AmmaUltman: Crysta works for me. My path was the following:

1. Log into Square Enix Account Management at https://secure.square-enix.com/accou...n?cont=account . Under Payments and Service Fees, click Add Crysta. (Or, in Mog Station, under Square Enix Account Settings, click Add Crysta).

2. I just wanted enough for one month (I plan on trying regular credit card again next month), so I chose "Specify amount of Crysta to add to your account" and put 1500. (Note, you actually only need 1499).

3. On the next screen, you can choose either Credit/Debit card or UltimatePay. Credit/Debit card simply spits out the same old 401 we've come to know and hate. UltimatePay worked for me!

4. Within UltimatePay, you have several options. I went with the plain credit card option, and used the same credit card which SQEX/Mog Station keeps rejecting with 401/601. Guess what, UltimatePay accepted it.

5. Back in Mog Station, the 1500 Crysta I bought showed up immediately. I was able to subscribe for 30 days of standard service.

Crysta is not an option for everyone. It doesn't even show in my Mog Station, due to region restriction. For some of us, the only option would be paying by credit card.

[DFEGHALI]

well I think we will have to wait at least a week for SE to fix the subscription problem

on the good side, the servers will run much better without thousand of players

cheers for SE

[Limitlesslife]

Error 601 and 401. Same problem. Had CE from 1.0, but registered in Australia. I'm not in Australia anymore, so I figured it was a region conflict with my card. Bought the CE AGAIN, went through the headache of making a new account. Applied the game, everything worked. Went to subscribe, error 401 and 601. I even tried to buy Crysta, but no matter what amount I choose, I get error 11000. So I literally have no options.

At this point, after all the games Squeenix has made, after having an MMO fail more miserably than any other in history, after countless complaints about bad customer service, I am convinced nothing short of bankruptcy or physical violence is going to get through to them.

I've dumped over $150 dollars into this game. I could hire someone for a wild night for that much, but to Square Enix that doesn't even add up to answering my support tickets.

Want to send them a message? Find another game. Because they don't care enough to keep you here.

[BoyRobo]

I'm back in the game!

Okay, I concur with AmmaUltman: Crysta works for me. My path was the following:

1. Log into Square Enix Account Management at https://secure.square-enix.com/accou...n?cont=account . Under Payments and Service Fees, click Add Crysta. (Or, in Mog Station, under Square Enix Account Settings, click Add Crysta).

2. I just wanted enough for one month (I plan on trying regular credit card again next month), so I chose "Specify amount of Crysta to add to your account" and put 1500. (Note, you actually only need 1499).

3. On the next screen, you can choose either Credit/Debit card or UltimatePay. Credit/Debit card simply spits out the same old 401 we've come to know and hate. UltimatePay worked for me!

4. Within UltimatePay, you have several options. I went with the plain credit card option, and used the same credit card which SQEX/Mog Station keeps rejecting with 401/601. Guess what, UltimatePay accepted it.

5. Back in Mog Station, the 1500 Crysta I bought showed up immediately. I was able to subscribe for 30 days of standard service.

I just did that, the only difference is that i used Paypal instead of card in Ultimate pay.I got a receipt from both Square and Paypal for the purchase but no crystals... i am getting tired of this company.

EDIT!!!!! - I just got the Crysta and it worked. I am in!!!!

[Red519]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 days..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

If you have an APO Address tied to your CC/Debit card, you can't use it. If you're in a country that your card isn't from (I'm stationed in Germany, my card is US based obviously), you'll be declined by both UltimatePay and Global Collect. I used OffGamers to buy my ultimate game card, but they are also a Gold Seller website so if you don't trust them, there are other options at http://www.ultimategamecard.com/buyonline.html . Through them after you've put the required money on the Ultimate Game Card, you'll receive a 20 digit PIN either on the website itself (in the case of offgamers) or through the mail (If you use WalMart, for example). You can then use this to add Crysta using the UltimatePay option through https://secure.square-enix.com .

[Soratobi]

Anyone noticed this statement issued by Square Enix September 3rd?

At the following time, GlobalCollect will be performing maintenance.

We apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
From Sep. 3, 2013 17:00 to 18:00 (PDT)

[Details]
Customers will receive an error message when they attempt to register and change (switching to) credit card information to their accounts using GlobalCollect as their payment method. There will be no issues occurring due to this and will start to work regularly after the maintenance.

[Affected Customers]
US region customers using GlobalCollect as their payment method to register and change (switching to) credit card information.

So it HAS been a problem...but now its a big deal since today was the day most trials expired. Oh boy.

[Ranmyaku]

Just got off the phone with the rep from Square Enix...I would say everyone to save the trouble and DO NOT call because they really don't know what the issue is. They rep told me that he would think that it's because too many people waited until the trial period ended (which is today) to pay that the system had an overload and stopped taking payments altogether.

See the fun of this is i only ran into this because the automatic renewal failed. A friend of mine was given an email saying it failed. He went through and set it back up. This was at 6 AM central time though. I got the same thing but i didn't get to it until 9 AM central time.

So really it doesn't help that there seems to have been an hiccup on their end for the automatic renewal process.

[Criterion]

SUCCESS!!! (No thanks to SE)
OK so Crysta is the only way.
I had to go buy an Ultimate Gamer Card, got it from Offgamers
I went and tried to apply it to UltimatePay Point, but no go, cause if you try too many times through them it ALSO locks you out.
I called their Customer service number (877)-703-6339 (Which was a pain to find). They pushed through the application of the game card to my Ultimate play account AND that pushed through the Crysta points onto my account.
I updated my payment method and payed with Crysta points, and now I have access. 5 hours later, and SE didn't solve it, UltimatePay customer service did.
Way to get completely outclassed in Customer service AGAIN Square-Enix.

so i bought UGC... how do i turn it into ultimatepay point? cuase ultimatepay website is broken :X?