Error 401 and 601 CE Upgrade

[DFEGHALI]

ok been on the phone for more than 2 hours and when they answer they just hang up the call!!!! assholes!
tried twice and the same problem

Tried to use 4 diferent credit cards and nothing all my credit cards are working perfectly and even took a dollar (1) from them! I hate them so much
tried to use Paypal and it get rejected
tried to buy crysta and same damn problem!

I hate you SE so much! they don't answer my tickets, no chat! no phone support!
worst Customer Support ever! SE should win the worst company of the year and not EA

Ohhh well its their loss, they will loose a Customer and I will loose a game.
Good luck people.

[Ranmyaku]

I'm getting this error, tried 2 credit cards, 1 debit card, each on subscription and Crysta, both failed.

Credit/Debit card resulted in 401 originally until now its giving me 601 on anything i attempt for subscription.
Crysta is just a flat 401 error which i don't want to even attempt PayPal as i hear some people had that go through but never received the Crysta, it just took their money and ran.

[Ebaytoon]

stop spamming. Maybe people would like SE to fix their problems and not have to go and buy a gamecard.

[AmmaUltman]

stop spamming. Maybe people would like SE to fix their problems and not have to go and buy a gamecard.

Sorry, I just figured people who expect SE NOT to answer their call, to at least have a fix.

[ReisenDan]

Had a payment go through on globalcollect via PayPal, $100 for 10000 crysta. My credit card was charged, but no crysta whatsoever. Feel so cheated.

[Ebaytoon]

That doesn't justify posting the same thing 6 times, some back to back.

[Tonxy]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 days..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

[Ebaytoon]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 day..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

Unfortunately, atm SE is blaming the players/banks and not being held accountable. It's not a region based thing. I'm in the states and can't get anything to process either.

[Soratobi]

Just got off the phone with the rep from Square Enix...I would say everyone to save the trouble and DO NOT call because they really don't know what the issue is. They rep told me that he would think that it's because too many people waited until the trial period ended (which is today) to pay that the system had an overload and stopped taking payments altogether. Which...seems like it is possible. But first the log in and now the payments? Square Enix really didn't have any expectations for this game did they lol.

So yea, do bother calling them it's a waste of time and will get you very frustrated. Either go buy a game card and solve it that way, or just wait until Square Enix issues a statement (probably going to give more free playing time...)

[Fiorenzo]

I'm back in the game!

Okay, I concur with AmmaUltman: Crysta works for me. My path was the following:

1. Log into Square Enix Account Management at https://secure.square-enix.com/accou...n?cont=account . Under Payments and Service Fees, click Add Crysta. (Or, in Mog Station, under Square Enix Account Settings, click Add Crysta).

2. I just wanted enough for one month (I plan on trying regular credit card again next month), so I chose "Specify amount of Crysta to add to your account" and put 1500. (Note, you actually only need 1499).

3. On the next screen, you can choose either Credit/Debit card or UltimatePay. Credit/Debit card simply spits out the same old 401 we've come to know and hate. UltimatePay worked for me!

4. Within UltimatePay, you have several options. I went with the plain credit card option, and used the same credit card which SQEX/Mog Station keeps rejecting with 401/601. Guess what, UltimatePay accepted it.

5. Back in Mog Station, the 1500 Crysta I bought showed up immediately. I was able to subscribe for 30 days of standard service.