Error 401 and 601 CE Upgrade

[Furasoke]

man, thanks to this there nothing else to do, so now ima be stuck at mothers in law, thank you SE....really Thank You

[ReisenDan]

Here I thought SE liked making money. I've tried all 3 of my cards, paypal with all 3 cards, bank transfer, ultimatepay w/ all 3 cards. Nothing works at all. Proceed to amazon and bought a game or two just to see if the cards even work, payment processed successfully no problem. What gives?

[Fiorenzo]

Just got off the phone with customer support. No help whatsoever.

The representative said he "thinks" 401 is due to a credit card being used to many times and/or flagged for suspicious use -- I use my credit card frequently and have no issues with any other vendors or services, including FINAL FANTASY XI! -- and I got this on my first try, so that doesn't make sense. He also "thinks" 601 is due to errors on the bank's side, i.e. rejecting the transaction for some reason. Again, this makes no sense and I use the same card for XI.

According to him, either or both of these errors can place a block for as long as 24 hours. Repeated tries -- which, admittedly, I did -- can prolong the block. He doesn't know for how long.

He suggested I try again in "a few hours," which, if the block is for 24 hours or more, also makes no sense.

I'm not trying to bash this representative, but he definitely either 1) did not know how to resolve this issue, or 2) did not have the authority to do so.

I asked whether the block(s) can be lifted, and he said no.

He also suggested I try Crysta. I'll try that now, and post a follow-up.

[Red519]

For what it's worth, I was able to bypass this (Paypal with Ultimate Pay, Or regular CC/DC didn't work) by buying Crysta with an Ultimate Game Card. The UGC has authorized online resellers listed at the following page: http://www.ultimategamecard.com/buyonline.html - I used Offgamers, but you can use whichever you wish. They'll provide you with a PIN code after you pay for the card. After you login to secure.square-enix.com , you can choose "add crysta" on the left side, then choose the amount you wish to add. You'll be provided Payment options, choose UltimatePay. One of the tabs at the top should be Ultimate Game Card, and you enter the PIN you were provided when you paid for the online Ultimate Game Card. It should then work. This was the ONLY option I was able to get to work for me.

[Bloodwolfe]

Just got off the phone with customer support. No help whatsoever.

The representative said he "thinks" 401 is due to a credit card being used to many times and/or flagged for suspicious use -- I use my credit card frequently and have no issues with any other vendors or services, including FINAL FANTASY XI! -- and I got this on my first try, so that doesn't make sense. He also "thinks" 601 is due to errors on the bank's side, i.e. rejecting the transaction for some reason. Again, this makes no sense and I use the same card for XI.

According to him, either or both of these errors can place a block for as long as 24 hours. Repeated tries -- which, admittedly, I did -- can prolong the block. He doesn't know for how long.

He suggested I try again in "a few hours," which, if the block is for 24 hours or more, also makes no sense.

I'm not trying to bash this representative, but he definitely either 1) did not know how to resolve this issue, or 2) did not have the authority to do so.

I asked whether the block(s) can be lifted, and he said no.

He also suggested I try Crysta. I'll try that now, and post a follow-up.

I got the same run around excuse, tried buying crysta, got another error and guess what..... no crysta

[Alcide]

So weird we still didn't get any please be patient message

[AmmaUltman]

SUCCESS!!! (No thanks to SE)
OK so Crysta is the only way.
I had to go buy an Ultimate Gamer Card, got it from Offgamers
I went and tried to apply it to UltimatePay Point, but no go, cause if you try too many times through them it ALSO locks you out.
I called their Customer service number (877)-703-6339 (Which was a pain to find). They pushed through the application of the game card to my Ultimate play account AND that pushed through the Crysta points onto my account.
I updated my payment method and payed with Crysta points, and now I have access. 5 hours later, and SE didn't solve it, UltimatePay customer service did.
Way to get completely outclassed in Customer service AGAIN Square-Enix.

[Soratobi]

For what it's worth, I was able to bypass this (Paypal with Ultimate Pay, Or regular CC/DC didn't work) by buying Crysta with an Ultimate Game Card. The UGC has authorized online resellers listed at the following page: http://www.ultimategamecard.com/buyonline.html - I used Offgamers, but you can use whichever you wish. They'll provide you with a PIN code after you pay for the card. After you login to secure.square-enix.com , you can choose "add crysta" on the left side, then choose the amount you wish to add. You'll be provided Payment options, choose UltimatePay. One of the tabs at the top should be Ultimate Game Card, and you enter the PIN you were provided when you paid for the online Ultimate Game Card. It should then work. This was the ONLY option I was able to get to work for me.

You'll notice every time that you tried to pay with a card you'll have a -$1 on your bank statement or whichever carrier you're using. As of now mine is at three -$1 so I stopped and called in. It's been well over an hour and 30 minutes of waiting...and based on the responses on this thread it seems as if this is just a plain joke. They can not make payments at all.

But I guess I can give it a try. Was going to pay for 180 days since I really liked the game...guess Square Enix hates us all haha.

[Viro]

I just purchased Crysta but it isn't showing up at all on my account page. Does it take long for it to show on the page? because I see Paypal already took the money

[AmmaUltman]

Reposting! SUCCESS!!! (No thanks to SE)
OK so Crysta is the only way.
I had to go buy an Ultimate Gamer Card, got it from Offgamers
I went and tried to apply it to UltimatePay Point, but no go, cause if you try too many times through them it ALSO locks you out.
I called their Customer service number (877)-703-6339 (Which was a pain to find). They pushed through the application of the game card to my Ultimate play account AND that pushed through the Crysta points onto my account.
I updated my payment method and payed with Crysta points, and now I have access. 5 hours later, and SE didn't solve it, UltimatePay customer service did.
Way to get completely outclassed in Customer service AGAIN Square-Enix.