Error 401 and 601 CE Upgrade

[Ebaytoon]

This is such a joke. I quit FFXI after 10 years because of their customer service. I thought losing most of their money would have taught them to be better. I really like YoshiP's attitude, but clearly they have learned nothing.
SE customer service has a history of blaming the player and never taking the blame they clearly deserve. See how well your game does when you won't take their money. At least if you go bankrupt you cant make any more FFXIII games.

[Maroite]

On the phone with them now, see what they say

Let us know! Inquiring minds and all...

[Aketo]

Is there even a post about this on the Lodestone? I haven't even seen them address this issue or "recognize" it for that matter.

No, and I am not certain you will, surprised nothing came on on the japanese side yet, you would think people that were 1.0 vets that live in japan would of gotten SE to move on this issue.

Sadly its like what? 1 am or something like that in japan, so don't expect SE to say or do anything for another 8-10 hours at most if they do anything at all. /sigh

[Vince]

saw an answer from SE when you look in the dev tracker, but in French.
i put it in google translate:

Hello everyone,

If you have 601 or 401 errors, please please contact the Assistance Centre and select the category Billing and Payment subcategory.

So that our agents help you in the most efficient manner possible, please kindly provide the following information with your request:

• The error code you encountered
• Your login Square Enix Account
• The selected payment method
• The type of card used
• The country of origin of the card
• The name of the bank from the map
• The number of times you tried to process the payment after receiving the initial error message

[Shigaru]

saw an answer from SE when you look in the dev tracker, but in French.
i put it in google translate:

Hello everyone,

If you have 601 or 401 errors, please please contact the Assistance Centre and select the category Billing and Payment subcategory.

So that our agents help you in the most efficient manner possible, please kindly provide the following information with your request:

• The error code you encountered
• Your login Square Enix Account
• The selected payment method
• The type of card used
• The country of origin of the card
• The name of the bank from the map
• The number of times you tried to process the payment after receiving the initial error message

Now theyre going to get overloaded and its going to take days v.v I'm so tempted to be done with this

[Vamp007]

just now 2 from my friends back to play aion and say stay where you ar ; ; in ffxiv this is just the start for long bad support>>>>
and tell me see if anyone need account
i lose 2 good friends help me and have fun playing ffxiv i make them come here but gahhhhhhhhh
how long this is going to take >< SE support
all this years and nothing new at ALL

[Fiorenzo]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

Yikes, this is not encouraging! I'm still on hold, 1 hour and counting...

[Zialana]

Got through with phone support.
Your in the states...perfect
You played xi with same CC should be np with your bank...perfect
Went over my account...perfect

Did they take my money? Sure didnt.

Got told Im probably locked out now and need to wait 24 hours or try crysta which is giving me 401 error.

[Furasoke]

oh gawd, i wants to play

[MissEliseth]

Anyone else cleaning house, doing laundry, watching TV, or doing -anything- else not to think about how depressing this is? I've probably posted the most I've ever posted in one day on Facebook just to not think about how very disappointed in Square Enix I am.

just now 2 from my friends back to play aion

I'm about to join them. This is ridiculous. You never see any F2P games have this many problems when it comes to taking your money in their online shops. Maybe SE should take a page out of their book.