Error 401 and 601 CE Upgrade

[AmmaUltman]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

[Bloodwolfe]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

Funny how ATON of people are having the SAME issue but its your fault..... stop breaking SE you big ol meany!

[Maroite]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

I really despise call centers. Not because of the people but because of the disconnect and generic response that call center reps are trained to give. SE really dropped the ball if we're going to have to wait 24h for a card to unlock because their system is faulty.

[Shigaru]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

Making sure you realize the predicament you're in SE. This customer service is absolutely unacceptable in every meaning of the word. I am an 8 year FF XI subscriber and am trying to give you $80 today so I can play your new game. If this isn't fixed within a day or two and you treat me like this, you're losing out on a very loyal subscriber. I highly doubt I'm alone on this. people are getting fed up with this stuff and you are doing nothing to fix it. (Talking about fixing your customer service, not the errors.)

[Fiorenzo]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

Yikes, this is not encouraging! I'm still on hold, 1 hour and counting...