Error 401 and 601 CE Upgrade

[Maroite]

thats funny, I had my payment info already in, since I registered the game early access, someone at SE forgot it was there >.>

Had my payment info in too and it failed. :/

Edit: Just tried again and still getting 601 on a card I know works cause I just bought items from Amazon.

[Fiorenzo]

I'm having the same issue. I'm using the same credit card which I have (successfully!) used to pay for Final Fantasy XI, so I don't see why there's a problem.

[MissEliseth]

Who knows. I had purchased early access and that went through no problem. I used to be able to pay for FFXI without a lot of issues. This is the first time I've had real issues with SE. Even my husband said to me "Wow honey.. usually I'm the one that has these kinds of problems with games." X_x I think my luck came to an end. Insult to injury.. I watched him get his vet rewards and now I'm even more disappointed in SE for their lack to provide customer service and a decent accounting/billing department.

[Zialana]

Just putting my name in here. Currently on hold with the call center since they opened at noon est. Hope someone picks up soon and can figure this out. Cant play till they take my money !!!

[Darico]

401, 601, you name it, I got it.

I'm a Legacy member, v1.0 CE, yada, yada, yada...

Honestly, the lag so far was crippling for me. Nigh on a deal breaker. All I wanted was to give them a chance. They said no. You didn't pay, you can't play. I said, alright listen, I knew you back when we all called you Squaresoft (those were the days), so I'm going to give you a chance. Here, take my $30 and ask no questions. They said no. I said ok, how about 3000 crysta? They offered me the 601 error and just stared at me blankly. And that's where I am now. Sitting at a table across of SquareEnix just staring blankly into space. I'm really starting to feel like the only way for me to end this is to get up from this table and walk away. Maybe I'll just do something else, SquareEnix. Is that what you're hinting at?

This is like a horrible break up where people won't just say what they mean and it drags on and on, forever and ever. Are we through Square? Is that it? Just tell me flat. I can take it. But quit jerking me around.

[Bloodwolfe]

[Siphonic]

Yep, in the same exact boat.. hurrah for error 601.. tried to do live chat and what happens 'no more agents available, please try again later' i try again right away ' You are currently number 23 in the queue' dah hell SE -_-

[AmmaUltman]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

[ectoplasm]

Logged on this morning to find that not only did my active service renewal just... stop for some odd reason but they basically told me to take a hike when i tried to add in 3 other types of payment. it's comforting to see that im not singled out though disturbing that there are SO many and yet no response to this issue

[Zialana]

Your lucky. Atleast you dont have to listen to the same repeated crap over and over. The least they could do is play some music while your on hold with phone support jeez !