Who knows. I had purchased early access and that went through no problem. I used to be able to pay for FFXI without a lot of issues. This is the first time I've had real issues with SE. Even my husband said to me "Wow honey.. usually I'm the one that has these kinds of problems with games." X_x I think my luck came to an end. Insult to injury.. I watched him get his vet rewards and now I'm even more disappointed in SE for their lack to provide customer service and a decent accounting/billing department.