Error 401 and 601 CE Upgrade

[AmmaUltman]

Credit Card: Fail
Debit Card: Fail
Visa/Master Card/AMEX: Fail
Crysta through SE: Fail
Crysta through UltimatePlay: Fail
UltimatePlay with Visa/Master Card/Amex/ Paypal: FAIL
Internet Explorer: Fail
Firefox: Fail
Chrome: Fail
Email support: Fail
Chat support: Fail
Call center: Closed (which for a global product, should be 24/7)
Ultimateplay website: Login FAIL/website down?
SE staff, what the hell? How much failure do we have to put up with? I am glad your server issues were resolved, but until this gets resolved, Free game time check box must be turned on. This is unacceptable.

Error 401 / Error 601

[Bloodwolfe]

I play on other games, one by a company called Kixeye, really terrible company, crappy costumer service, laggy glitchy game most of the time, but rest assured if something goes wrong with their payment options they get it fixed asap so they are back as fast as possible to take yer money... SE has payment issues people want to give them money and yet they dont take it..

[AmmaUltman]

After getting ping pong'd by the twin errors 401 and 601 I've decided to contact the support center, I queued at 18, after 2hrs I've finally reached #1, few minutes later I get this:

"Status: Canceled
There are no agents available to chat with you right now. Please try again later."

This is unprofessional and your support center is the worst since 2004. I'm so disappointed.

At least you are getting in Queue, for some reason I get:
"FFXIV Tier 2 OL" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable.


Please try again during business hours.

[Jonna]

Same problem, CE 1.0 account, 601 error. Please fix it SE :-(

[Endemerrin]

At least you are getting in Queue, for some reason I get:
"FFXIV Tier 2 OL" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable.


Please try again during business hours.

That's because it's only 8:04am PST right now. Need to wait an hour.

[AmmaUltman]

That's because it's only 8:04am PST right now. Need to wait an hour.

Why can't those people be re-directed to centers that are open?
This is a global game, that is open 24 hours a day, you need to have support.
You don't open a 24 hour store and leave it unattended without CSRs. Why? Because Customers will have issues.
This is just piss poor.

[Endemerrin]

Why can't those people be re-directed to centers that are open?
This is a global game, that is open 24 hours a day, you need to have support.
You don't open a 24 hour store and leave it unattended without CSRs. Why? Because Customers will have issues.
This is just piss poor.

Unfortunately, this is about par for the course with SE. Has always been this way. Bit frustrating that they still can't get billing right after all these years. Seriously. Never had anything remotely close to these kinds of issues with ANY other MMORPG I've played over the past twelve years.

[wingofbenu]

Why can't those people be re-directed to centers that are open?
This is a global game, that is open 24 hours a day, you need to have support.
You don't open a 24 hour store and leave it unattended without CSRs. Why? Because Customers will have issues.
This is just piss poor.

Its how Japan is in general. Hell, most some hospitals are only open 9-8, so good luck getting admitted if you get in a car wreck at 3 am.

[AmmaUltman]

I spoke with Globalcollect, it is not their issue either.
The fact that a customer is having to call to track down Square Enix's problem is ridiculous.

[Bloodwolfe]

I spoke with Globalcollect, it is not their issue either.
The fact that a customer is having to call to track down Square Enix's problem is ridiculous.

Atleast someone is doing SEs job, they surely wont