Error 401 and 601 CE Upgrade

[NevRenderings]

This goes past quit playing. Right now I'm infuriated that their customer service is nonresponsive. I would assume after the problem was discovered today that so many payments that were established suddenly disappeared, SOMEONE would have put out some kind of notice to the public. "hey sorry there was an error with ______. We understand your frustration and ask your patience as we work to fix the issue". Something!! But no, all day it's been quiet about this problem.

This isn't just a botched launch. This isn't just a botched relaunch. This is a complete breakdown of their system. This is the kind of thing that leads to massive distrust even among hardcore fans and eventual bankruptcy. Everything is compounding together very quickly and if they don't address these issues quickly WHILE informing their customers to their recognition of said issues and plans to fix them, that is ultimately where it is going to lead. They did a fantastic job keeping us informed when the old production team got canned and the new one stepped in to build this wonderful game for us to play. Jobs not done!!! Continue giving us that support or see your servers suddenly empty when no one can pay to play anymore.

[Yukionna]

Same problem here, a v1.0 CE account, tried 3 different cards from different banks and no luck.
Since it's obvious the problem lies with Square I guess it makes no sense to keep trying. I just hope they manage to resolve it soon.

[eNVi_jp]

1.0 owner here, having the same issue. Tried the original credit card I used to sub to 1.0, yet error 601.

I'm actually living in Tokyo now, thinking about going and knocking on their HQ door to see what happens.

If this isn't resolved GG my time spent leveling my Glad up to 50 =(.

This is why their FF MMO's fail.

[AmmaUltman]

Update: seems like ultimate pay is down, and might be the cause of everything.

[Vamp007]

yes me >< and i talk to SE in chat and tell me to wait 24hr ?? and i did nothing bad every day something new >?<: what is this

[Maroite]

Update: seems like ultimate pay is down, and might be the cause of everything.

Except I wasn't even using Ultimate Pay. I was using CC/Debit Card...

[Isox21]

Another 1.0 player.

Also getting boned with same problem
a)cant register my credit card
b)cant use paypal or ugc card to buy crystal

Would love to play but if not, have no problem to take my money and spend it elsewhere.
My friend, also a 1.0 player had the same problem. Just bought a fresh copy and registered his credit card with no issue, so looks like they want us to rebuy the game afterall =P.

[AmmaUltman]

I wonder how many pages a thread must get to before SE announces something.
Free game time until this is fixed is the only solution.

[wingofbenu]

I wonder how many pages a thread must get to before SE announces something.
Free game time until this is fixed is the only solution.

judging by their usual response speed?

never.

[Jubei]

After getting ping pong'd by the twin errors 401 and 601 I've decided to contact the support center, I queued at 18, after 2hrs I've finally reached #1, few minutes later I get this:

"Status: Canceled
There are no agents available to chat with you right now. Please try again later."

This is unprofessional and your support center is the worst since 2004. I'm so disappointed.