Error 401 and 601 CE Upgrade

[BoyRobo]

Has there be any official word regarding this issue? I have googled it but only found complains about the lack of information regarding this.

[Skycl]

Yeah, i'm having same problems here too :/. I was playing just fine after the trial ends, so i went to subscribtion and did it all but received same errors same with you guys. i get this error 401 and 601

[Furasoke]

Im pretty sure its an issue with global collector

[NevRenderings]

Been trying to sort this out over the last couple of weeks. I opened up a ticket on sept 2nd because I wanted to buy the CE upgrade for my 1.0 legacy account. This is the result so far:

Sep 2: Open ticket because credit and debit cards won't go through to buy CE upgrade.
Sep3-14: Tried multiple Credit and debit cards with multiple banks, none worked. Signed up for ultimatepay only to have their website return errors during registration and login(conclusion is that service is a no go).
Sep 15: Get a message from SE saying it's my banks fault and that they may have locked the credit card option of paying for my account for the next month due to my trying to get the card to process(thanks for the late warning SE). Respond to their message asking for a solution. Still no reply. Opened up another ticket just to be sure.
Sep 16: Tried paypal to buy crysta. The payment goes through. Breath sigh of relief.
Sep 17: Notification from SE stating crysta purchase failed to purchase through paypal because paypal refused to send out funds. Check Paypal, funds left account, funds were returned to account because "the seller CANCELED this payment". I try to buy crysta again through paypal. Crysta buying option is assumed to be locked now for the next 24 hours. Tried IE to purchase with debit card again today, failed. Opened another ticket about the paypal funds being canceled on SE end. Searched online for NA time cards, none exist. Wrote a lengthy reply for everyone elses and their records.

Can we get this fixed already? If you just let us buy digital codes for time from you, amazon, bestbuy, the street pharmacist down the street, this wouldn't even be an issue. In what backwards world did you think your billing system was flawless if you have this many people sending in reports of failed purchases?!

[Orion31]

I am getting the same issue... now I can't play because my Legacy trial ended and they will not register my payment method. I don't think SE wants my money? I just want to play FFXIV... why won't you let me do that SE?

And I've submitted 2 tickets and the two responses basically said that it is my credit card or my financial institution at fault... which does not make sense because I used the same credit card to purchase FFXIV ARR from SE's online store. They really need to straighten this out. SHEEESH!!!!!!!!

[mosleykitty]

Been trying to sort this out over the last couple of weeks. I opened up a ticket on sept 2nd because I wanted to buy the CE upgrade for my 1.0 legacy account. This is the result so far:

Sep 2: Open ticket because credit and debit cards won't go through to buy CE upgrade.
Sep3-14: Tried multiple Credit and debit cards with multiple banks, none worked. Signed up for ultimatepay only to have their website return errors during registration and login(conclusion is that service is a no go).
Sep 15: Get a message from SE saying it's my banks fault and that they may have locked the credit card option of paying for my account for the next month due to my trying to get the card to process(thanks for the late warning SE). Respond to their message asking for a solution. Still no reply. Opened up another ticket just to be sure.
Sep 16: Tried paypal to buy crysta. The payment goes through. Breath sigh of relief.
Sep 17: Notification from SE stating crysta purchase failed to purchase through paypal because paypal refused to send out funds. Check Paypal, funds left account, funds were returned to account because "the seller CANCELED this payment". I try to buy crysta again through paypal. Crysta buying option is assumed to be locked now for the next 24 hours. Tried IE to purchase with debit card again today, failed. Opened another ticket about the paypal funds being canceled on SE end. Searched online for NA time cards, none exist. Wrote a lengthy reply for everyone elses and their records.

Can we get this fixed already? If you just let us buy digital codes for time from you, amazon, bestbuy, the street pharmacist down the street, this wouldn't even be an issue. In what backwards world did you think your billing system was flawless if you have this many people sending in reports of failed purchases?!

here you there done all the same as you! only difference is i can get a game code from amazon but it works out way more expensive than subbing for 180 days through S.E so frustrated.

[MissEliseth]

Here is my situation.

I am a version 1.0 FFXIV player. Everything went smoothly as far as the free upgrade, preordering for early access, and then yesterday happened. I noticed that there was 1 day left on the free trial. So I tried to register a payment through Mog Station. It won't go through no matter what I try. I'm in Canada (living here now, husband is Canadian) and my account is a US account. After waiting for 2 hours for a customer service agent in their billing/accounting department, I was told that the "601" error I was receiving is because I'm trying to pay to a US account from Canada. Region doesn't match, Canadian currency vs US currency, blah blah blah. So basically what I got from the guy was that my mother could log into my account, use my credit card, and pay for it since she's in the US.

So.. I'm feeling a bit relieved and I call her. She follows my instructions and registers my card for the 90 day payment of the game. At the VERY end.. she said "It's saying it's got maintenance." But when I logged into it, I had a subscription for 90 days, and automatic renewal. (Yay! I thought) So today I go to log into the game. No dice. First thought.. "Wtf?" so I check my bank acount. I see the "minimum" $1 USD payment on my bank statement. No payment for the $41.97 for the 3 months. Mog Station tells me that my account is inactive and I have no current subscriptions. Again.. "Wtf?" So I try to register my husband's credit card thinking I'm in Canada and maybe using a Canadian credit card will work and it's a Canadian ip address. Wrong again. I got the Error 401 and to clarify when I was using my American credit card from a Canadian ip address (the wonderful CS agent told me this too) that you will get the 601 error code.

So being in Atlantic Canada and my mother is in California (4 hour difference!) where I'm from.. I have to wait hours until it's not 5am in the morning. And when the time comes.. I have to pray that it goes through and I can play again. My husband's account on the other hand... works just fine. No interruption at all. Only he hasn't gotten his 90 day veteran rewards yet. So maybe everything isn't so great yet.

That's what I'm dealing with. =/

Okay. Update. I saw that the last thing that I tried was PayPal (before getting my mom involved) to buy Crysta to pay for my subscription. Well they refunded me the $42 because they cancelled the transaction. This is just really ridiculous. When I tried updating it with PayPal a couple of days ago it said it didn't go through. Obviously it did and changing the payment method yesterday cancelled it. GG SE.

[Vince]

Also got those errors, tried paying about 7 times, so i hope that doesnt mean i can't play for a long time.

Think we all have to spam our problem in the forums here so SE notices it.
The more people will type here the more serious they will take the problem.

[SeleneSinclair]

No payment methods are working for my boyfriend. Luckily, I had already saved a payment method on my account. He, however, had not..and is now suffering from this issue. None of his cards are declined anywhere else. Only on Square Enix's subscription option page lol. We tried every single card we own.

He can't play now because the trial ended and they won't take our money. What fucking gives!

I mean damn, if we could buy a Time Card....that would be nice.

Tried Crysta with all his cards...didn't work...Tried paypal. Both his and mine won't work. Same error...601 and then 401. WTF?

You'd think since this problem is ONGOING and has been going on for a while, it seems, they would have noticed by now? Strange.....

[Legendary_Hero]

I to am getting the error and worst yet, they have charged me £1 for using my card, I know this as I checked my balance before and had more then enough to cover the sub, then I checked again (to make sure my payment had not gone through) and discovered that I have been charged £1...

Very disappointed I cant play right now as its one of my few days off.

EDIT: Just managed to renew using crysta, simply use the paypal option (through Ultimate Pay) you can specify the amount to top up (its 899 crysta for a months sub).