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  1. #11
    Player
    Kendah's Avatar
    Join Date
    Aug 2013
    Posts
    20
    Character
    Kendah Kelany
    World
    Odin
    Main Class
    Conjurer Lv 60
    Quote Originally Posted by Kendah View Post
    Am having this issue and cant subscribe due to error 401

    When I tried to log in I received following message via launcher:

    No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn.

    Proper registration through the FINAL FANTASY XIV: Mog Station is required.

    * Users participating in early access must also complete registration by August 30, 2013. Using the code enclosed with your package, please complete registration through the FINAL FANTASY XIV: Mog Station.


    And when trying to subscribe:

    An error has occurred.
    Please confirm the status of any relevant options and then try again.
    For details, please contact the Square Enix Support Center.
    (Error code: 401)


    Already sent a ticket to support.

    Trying to register and pay for subscription, total of EUR4.00 got deducted and never reversed, full amount of subscription did though.

    Using IE did not work as well.

    EDIT: now am getting 601 Error. So cant even try to register a payment anymore...

    An error has occurred..
    Please confirm the status of any relevant options and then try again.
    As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Centre for guidance before attempting to register a Credit/Debit card again.
    If you are registering a payment method with a payment service provider like ClickandBuy, please contact them directly.
    (Error code: 601)
    Well, I was able to apply a game card, no credit card/crysta/changing browser or contacting support worked...Am amazed at the way they are handling an MMO...they should be ashamed...low quality F2P MMOs have handled their product in much professional way than these SE people...

    EDIT:
    I have been trying to subscribe to more than 30 days, as per support EU page, its says "longer than 31 days as well as retainer usage fees are not yet determined". For US players I can see other than 30 days subscription plans already implemented. At least maybe that's one of the reasons for payment failure...
    (1)
    Last edited by Kendah; 09-17-2013 at 07:59 PM.