Error 401 and 601 CE Upgrade

[fixitman]

Well, we don't use firefox and we still get the error.

Oh well, wish I had another answer. Hopefully this will help some

[Datafiend]

Waiting in chat support queue for over 3h only to be met with "There are no agents available to chat with you right now. Please try again later". It sure would have been nice to know that beforehand.

I'm to the point that if nothing comes out of the email that I submitted last week, Im just going to cut my losses and move on.

[Kisa]

I received those errors because of a Firefox addon I use called "NoScript". It was blocking the card processor after I entered the card information. I was unable to simply allow the processor's code, so I just set it to "Allow Scripts Globally (dangerous)" until the card was registered. It went right through without a hitch.

I'm on chrome with no add-ons and I'm getting this error still. :[

Still haven't been able to get into chat-support. Still getting my ticket cancelled everyday for almost a week now.

[Misledz]

Well everything is down for maintenance today, a long one at it. Let's just hope that works out grand after it.

[Datafiend]

I was able to contact phone support today, who stated that 401 and 601 are billing errors and that I should try contacting my bank. After stating that I contacted my bank, the rep asked if I still had free trial time and stated that I wouldn't be able to set a sub until that time expires. When I asked about the 401 error when trying to upgrade, the rep stated that this maybe the case because I tried the same payment method a few times and that I should give it a week before trying again as they have a locking system in place that will enforce a 24h lock on payments after a failed attempted and if tried repeatedly will add an other 24h lock.It was also suggested that I use a different card but that isn't really an option. Anyway I'm going to speak with my bank again and retry the upgrade in a week or so and see what happens.

[Kisa]

I was able to contact phone support today, who stated that 401 and 601 are billing errors and that I should try contacting my bank. After stating that I contacted my bank, the rep asked if I still had free trial time and stated that I wouldn't be able to set a sub until that time expires. When I asked about the 401 error when trying to upgrade, the rep stated that this maybe the case because I tried the same payment method a few times and that I should give it a week before trying again as they have a locking system in place that will enforce a 24h lock on payments after a failed attempted and if tried repeatedly will add an other 24h lock.It was also suggested that I use a different card but that isn't really an option. Anyway I'm going to speak with my bank again and retry the upgrade in a week or so and see what happens.

That doesn't sound very promising... sigh

None of that makes sense. All my FC mates were able to upgrade with a free trial, same with my dad and friends. That cannot be right. I don't think they know anything.

The very first thing I did with mogstation was go straight for upgrading to CE, and I got 401 error.

[Datafiend]

That doesn't sound very promising... sigh

None of that makes sense. All my FC mates were able to upgrade with a free trial, same with my dad and friends. That cannot be right. I don't think they know anything.

The very first thing I did with mogstation was go straight for upgrading to CE, and I got 401 error.

Yeah it doesn't really address the 401 error. Interesting enough, I got a reply from email support today as well. Pretty stating the same thing that phone support said.

"Regarding your request for billing support. Please find your answer below.
If you are receiving an error 601 or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution. If you wish to begin playing immediately, please choose a different payment option and payment method, available through the SQUARE ENIX Account Management System.
Thank you for contacting the SQUARE ENIX Support Center."

[Kaete]

I too received the dreaded email today. I told them I have updated my billing address and credit card info and I can use the card for everything, EXCEPT SE OF COURSE. I just want to pay for the game. After reading the whole game time card thing and all the issues caused there, it seems that they just make billing such a hassle nowadays.

I want to buy Crysta and I get an error. I want to use a credit card, and I get an error. I want to pay for the game I love, but it's a little hard to do that when they blame billing errors on your bank card. I've tried 4/6 cards and they all get the same error, and I use them just fine everywhere else, so at this point I am absolutely clueless as to how to pay for my account. I am hoping come Sept 14th my account isn't shut off, because then I will really be pissed. We're military stationed overseas, and SE doesn't support APO addresses (because nobody in the military EVER plays video games.. /sarcasm) so it makes no sense. It's really, REALLY getting frustrating though.

Also I've tried using a VPN service and having someone from the US (in the physical billing location) use my card as well - nothing. I've tried Visa and MC. For them to continually say it's a problem with my card is balls, because I JUST PAID FOR SOMETHING without issue. Without one small tiny issue. It's NOT my financial institution - it's clearly something on their side...

[Misledz]

I too received the dreaded email today. I told them I have updated my billing address and credit card info and I can use the card for everything, EXCEPT SE OF COURSE. I just want to pay for the game. After reading the whole game time card thing and all the issues caused there, it seems that they just make billing such a hassle nowadays.

I want to buy Crysta and I get an error. I want to use a credit card, and I get an error. I want to pay for the game I love, but it's a little hard to do that when they blame billing errors on your bank card. I've tried 4/6 cards and they all get the same error, and I use them just fine everywhere else, so at this point I am absolutely clueless as to how to pay for my account. I am hoping come Sept 14th my account isn't shut off, because then I will really be pissed. We're military stationed overseas, and SE doesn't support APO addresses (because nobody in the military EVER plays video games.. /sarcasm) so it makes no sense. It's really, REALLY getting frustrating though.

Also I've tried using a VPN service and having someone from the US (in the physical billing location) use my card as well - nothing. I've tried Visa and MC. For them to continually say it's a problem with my card is balls, because I JUST PAID FOR SOMETHING without issue. Without one small tiny issue. It's NOT my financial institution - it's clearly something on their side...

You are absolutely right on this. I have tried 4-5 different cards and yet this problem still exists, the problem is not with my card, despite them saying it's the bank's fault, the bank says it's the receivers end. If some online gun store will accept my credit card payment then I don't see where the problem lies with my end. I've kept telling them the problem is on THEIR END, yet they keep rerouting it to the problem saying that the country is the problem, the card is the problem, or the account region bullshit. I lost it at some point I had asked for a support rep that actually made more sense than some off the book bs that I've heard every rep say now.

The only countermeasure I did was buy the time card online, they would deliver the code to your email, use the mogstation to input the time card, and this seemed to work for me.



But now another BS problem arises. I want my CE, at the same time my time says 90 days yet im only entitled to the 60 days rewards. BS.

[Elendir]

I ended up buying crystas via ultimateplay with paypal, and it worked like a charm.