Error 401 and 601 CE Upgrade

[Kisa]

I still haven't been able to get a hold of them myself. ; ;

[Aquarist]

Visa failed..... with ultimate game card failed again..... Oh...my day off.....

[Misledz]

The Digital Sales are on halt for a while now, I think that's why this is happening as the availability of copies available for redeem are less.

[RomoSin]

I've been getting this error since before the halt on sales. I believe its the account lock. I'll try and contact support next week when everyone stops nagging them about error 1017 which is a stupidity. Those people don't let customers with a legit problem like ours ask questions. It sucks but I hope with the addition of the new servers people call support a bit less and we can get contact.

[Kisa]

The Digital Sales are on halt for a while now, I think that's why this is happening as the availability of copies available for redeem are less.

Also have had this problem before the digital sales halt. Also last I check digital upgrade is not halted as that is simply an account upgrade for 1.0 players.

[Misledz]

Also have had this problem before the digital sales halt. Also last I check digital upgrade is not halted as that is simply an account upgrade for 1.0 players.

Perhaps its due to the account being on the "free trial" basis, when the actual account starts to get billed or converted via the use of game time cards, I feel it will be back to normal. Just speculations. Im going to test it tomorrow by purchasing a 60 day time card

[Kisa]

Perhaps its due to the account being on the "free trial" basis, when the actual account starts to get billed or converted via the use of game time cards, I feel it will be back to normal. Just speculations. Im going to test it tomorrow by purchasing a 60 day time card

Well they better allow us to purchase the CE upgrade once my month and a half ends. But that is entirely too optimistic. Everyone in my FC was able to add their CC information, upgrade to digital CE and purchase crysta just fine with no errors. If it was because of the free trial a lot more people would be in here complaining that they can't input their CC information and upgrade their account.

[kimoi]

I got a response. Surprise! It was a form letter blaming the bank for declining the charge, even though I clearly stated that they are declining multiple different cards and that my bank has already communicated that there has been no block on it.

[Kisa]

I got a response. Surprise! It was a form letter blaming the bank for declining the charge, even though I clearly stated that they are declining multiple different cards and that my bank has already communicated that there has been no block on it.

This is ridiculous! Was it an e-mail back response, live-chat or a call? I always get automated lame replies to e-mails, if I get one at all.

I've tried three different cards from different banks and all of them gave me the 401 error. I think it's pretty clear that it isn't banks doing it.

[kimoi]

I've tried three different cards from different banks and all of them gave me the 401 error. I think it's pretty clear that it isn't banks doing it.

It was email. The one piece of useful information was that if a form of payment is declined, then all attempts to use that form of payment are automatically rejected for 24 hours. It wasn't clear, but maybe this means if one credit card is declined then all will be rejected for 24 hours. Seems strange because it seems like they'd block you if you typoed the number if that was the case. So perhaps they meant only that one card gets blocked for 24 hours.

In any case, this doesn't apply to me though since all forms of payment get rejected for me. But maybe it'll help someone if they tried all their cards in the same day (which a normal person would do).