Error 401 and 601 CE Upgrade

[Kisa]

The only explanation I can find to this is that our accounts are either blocked or our SE names on our accounts (not the ID, the names) do not match out card's names (which I find improbable since there are plenty of 15 y/os without a CC and they use their dad's).

Definitely not the case as in 1.0 my dad was paying for my account since I didn't have my own.

I'm wondering if they are somehow blocked. I recently moved so I'm worried that might have something to do with it... Mostly that it's noticing my IP change and blocking payments... Just throwing stuff out there because this whole thing is boggling to me. If SE doesn't even know the problem then we might be screwed...

[RomoSin]

Definitely not the case as in 1.0 my dad was paying for my account since I didn't have my own.

I'm wondering if they are somehow blocked. I recently moved so I'm worried that might have something to do with it... Mostly that it's noticing my IP change and blocking payments... Just throwing stuff out there because this whole thing is boggling to me. If SE doesn't even know the problem then we might be screwed...

I registered here where I am now so it must not be the IP. How about trying to get a different IP address through proxy servers? Have you tried that? Have you tried the live assistance chat to any success? I just get stuck there for hours and then it says nobody can help me.

[RomoSin]

And my brother who lives in the U.S. also tried on his computer and nothing. It's the same error.

[kimoi]

And my brother who lives in the U.S. also tried on his computer and nothing. It's the same error.

The thing is, once you get flagged by a system automatically because of "suspicious location" or whatever dumb user-unfriendly fraud protection there is, you get blocked in their system no matter where you try it from. I assume this is the case since I move around a lot and have never been able to use credit cards with their system.

Because it doesn't even get the info to the bank to verify, it just auto-declines without trying. Just like my $20 UGC card. Declined after being verified.

There needs to be someone from support who can remove that block, but they don't have anyone there who knows the problem or even enough staff in general which is ridiculous.

[RomoSin]

The thing is, once you get flagged by a system automatically because of "suspicious location" or whatever dumb user-unfriendly fraud protection there is, you get blocked in their system no matter where you try it from. I assume this is the case since I move around a lot and have never been able to use credit cards with their system.

Because it doesn't even get the info to the bank to verify, it just auto-declines without trying. Just like my $20 UGC card. Declined after being verified.

There needs to be someone from support who can remove that block, but they don't have anyone there who knows the problem or even enough staff in general which is ridiculous.

So I'm basically screwed until I can get a hold of support? Great...

[Kisa]

I registered here where I am now so it must not be the IP. How about trying to get a different IP address through proxy servers? Have you tried that? Have you tried the live assistance chat to any success? I just get stuck there for hours and then it says nobody can help me.

Hm I wonder what it could be then, that was the only thing I could even fathom causing this error.

I sit in the queue for support everyday for the past 4 days and still have yet to be connected to any help. Always gets cancelled. I fear calling as I have limited minutes on my phone and honestly I don't know if I even have long distance to call them. Are they toll free? D;

And no I haven't tried changing proxy servers. Honestly that is way above my head and I doubt it would help.

[RomoSin]

Hm I wonder what it could be then, that was the only thing I could even fathom causing this error.

I sit in the queue for support everyday for the past 4 days and still have yet to be connected to any help. Always gets cancelled. I fear calling as I have limited minutes on my phone and honestly I don't know if I even have long distance to call them. Are they toll free? D;

And no I haven't tried changing proxy servers. Honestly that is way above my head and I doubt it would help.

Well its not very complicates but it might work. Look up a tutorial. I'm going to try today on the phone and see if I can get through to their phone queue because most of the time I just get busy signals. The key is to keep trying.

I wonder if theres anybody else with this and If the other people on the thread already solved it.

[Misledz]

Well its not very complicates but it might work. Look up a tutorial. I'm going to try today on the phone and see if I can get through to their phone queue because most of the time I just get busy signals. The key is to keep trying.

I wonder if theres anybody else with this and If the other people on the thread already solved it.

If you do solve it do let me know. My room mate and me started our accounts same day but his went through, he's now enjoying the benefits of CE and I'm not. Im grumpy