Error 401 and 601 CE Upgrade

[fixitman]

Well, we don't use firefox and we still get the error.

Oh well, wish I had another answer. Hopefully this will help some

[Kisa]

I received those errors because of a Firefox addon I use called "NoScript". It was blocking the card processor after I entered the card information. I was unable to simply allow the processor's code, so I just set it to "Allow Scripts Globally (dangerous)" until the card was registered. It went right through without a hitch.

I'm on chrome with no add-ons and I'm getting this error still. :[

Still haven't been able to get into chat-support. Still getting my ticket cancelled everyday for almost a week now.

[RevKiltlifter]

I received those errors because of a Firefox addon I use called "NoScript". It was blocking the card processor after I entered the card information. I was unable to simply allow the processor's code, so I just set it to "Allow Scripts Globally (dangerous)" until the card was registered. It went right through without a hitch.

Thanks Fixitman, you helped me get this issue fixed! This will be helpful to those of us who do use Firefox and NoScript.

[RavenL]

I received those errors because of a Firefox addon I use called "NoScript". It was blocking the card processor after I entered the card information. I was unable to simply allow the processor's code, so I just set it to "Allow Scripts Globally (dangerous)" until the card was registered. It went right through without a hitch.

I love you so much. Noscript WAS the cause of my 601 error. Got my payment all set up now!

[Z3M0G]

I love you so much. Noscript WAS the cause of my 601 error. Got my payment all set up now!

I'm happy I saw this too... I've been trying to register my credit card through Firefox, maybe that's been the problem this whole time.

I managed to buy 3000 crysta via paypal and that will get me through the first 3 months... so after that I'll try credit card again through IE perhaps.

[Datafiend]

Waiting in chat support queue for over 3h only to be met with "There are no agents available to chat with you right now. Please try again later". It sure would have been nice to know that beforehand.

I'm to the point that if nothing comes out of the email that I submitted last week, Im just going to cut my losses and move on.

[Misledz]

Well everything is down for maintenance today, a long one at it. Let's just hope that works out grand after it.

[Datafiend]

I was able to contact phone support today, who stated that 401 and 601 are billing errors and that I should try contacting my bank. After stating that I contacted my bank, the rep asked if I still had free trial time and stated that I wouldn't be able to set a sub until that time expires. When I asked about the 401 error when trying to upgrade, the rep stated that this maybe the case because I tried the same payment method a few times and that I should give it a week before trying again as they have a locking system in place that will enforce a 24h lock on payments after a failed attempted and if tried repeatedly will add an other 24h lock.It was also suggested that I use a different card but that isn't really an option. Anyway I'm going to speak with my bank again and retry the upgrade in a week or so and see what happens.

[Kisa]

I was able to contact phone support today, who stated that 401 and 601 are billing errors and that I should try contacting my bank. After stating that I contacted my bank, the rep asked if I still had free trial time and stated that I wouldn't be able to set a sub until that time expires. When I asked about the 401 error when trying to upgrade, the rep stated that this maybe the case because I tried the same payment method a few times and that I should give it a week before trying again as they have a locking system in place that will enforce a 24h lock on payments after a failed attempted and if tried repeatedly will add an other 24h lock.It was also suggested that I use a different card but that isn't really an option. Anyway I'm going to speak with my bank again and retry the upgrade in a week or so and see what happens.

That doesn't sound very promising... sigh

None of that makes sense. All my FC mates were able to upgrade with a free trial, same with my dad and friends. That cannot be right. I don't think they know anything.

The very first thing I did with mogstation was go straight for upgrading to CE, and I got 401 error.

[Datafiend]

That doesn't sound very promising... sigh

None of that makes sense. All my FC mates were able to upgrade with a free trial, same with my dad and friends. That cannot be right. I don't think they know anything.

The very first thing I did with mogstation was go straight for upgrading to CE, and I got 401 error.

Yeah it doesn't really address the 401 error. Interesting enough, I got a reply from email support today as well. Pretty stating the same thing that phone support said.

"Regarding your request for billing support. Please find your answer below.
If you are receiving an error 601 or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution. If you wish to begin playing immediately, please choose a different payment option and payment method, available through the SQUARE ENIX Account Management System.
Thank you for contacting the SQUARE ENIX Support Center."