Error 401 and 601 CE Upgrade

[Kisa]

I got a response. Surprise! It was a form letter blaming the bank for declining the charge, even though I clearly stated that they are declining multiple different cards and that my bank has already communicated that there has been no block on it.

This is ridiculous! Was it an e-mail back response, live-chat or a call? I always get automated lame replies to e-mails, if I get one at all.

I've tried three different cards from different banks and all of them gave me the 401 error. I think it's pretty clear that it isn't banks doing it.

[kimoi]

I've tried three different cards from different banks and all of them gave me the 401 error. I think it's pretty clear that it isn't banks doing it.

It was email. The one piece of useful information was that if a form of payment is declined, then all attempts to use that form of payment are automatically rejected for 24 hours. It wasn't clear, but maybe this means if one credit card is declined then all will be rejected for 24 hours. Seems strange because it seems like they'd block you if you typoed the number if that was the case. So perhaps they meant only that one card gets blocked for 24 hours.

In any case, this doesn't apply to me though since all forms of payment get rejected for me. But maybe it'll help someone if they tried all their cards in the same day (which a normal person would do).

[Kisa]

It was email. The one piece of useful information was that if a form of payment is declined, then all attempts to use that form of payment are automatically rejected for 24 hours. It wasn't clear, but maybe this means if one credit card is declined then all will be rejected for 24 hours. Seems strange because it seems like they'd block you if you typoed the number if that was the case. So perhaps they meant only that one card gets blocked for 24 hours.

In any case, this doesn't apply to me though since all forms of payment get rejected for me. But maybe it'll help someone if they tried all their cards in the same day (which a normal person would do).

Hmmm that seems kinda strange. So ALL forms of payment or just reattempting to do whatever you were trying to do are denied?

But then if you get the same error(401) everytime... argh! This is really confusing and stressful. I just wanna pay for this game. Dx

[RomoSin]

But even if I try now I get the error. If its the bank its weird because my card is not blocked at all and I spoke to my bank advisor and they didnt block anything.

[kimoi]

But even if I try now I get the error. If its the bank its weird because my card is not blocked at all and I spoke to my bank advisor and they didnt block anything.

Yeah, of course, that's not our issue since everything is blocked. That's why it was an annoying canned response where they didn't even look at my message and just responded to what the error normally means.

[RomoSin]

Yeah, of course, that's not our issue since everything is blocked. That's why it was an annoying canned response where they didn't even look at my message and just responded to what the error normally means.

At least you got through. I hope that now that this thread has many replies to it it will become an important issue and someone will have a look at it. I've been trying to contact support. Today I got the UK support number and if I can get through to them maybe I can get some help on this. I'll post whatever it is they tell me after I call them.

[Elendir]

I have the exact same problem.
Trying to upgrade to CE and getting Error 401.

Tried VISA, MASTERCARD and even Carte Bleue (as I'm French).

I also wonder if it can be related to the trial period.

[Maximilian777]

I got the same problem here. Getting Error:401 when trying to use credit card to upgrade to CE edition. Moreover, I do not have any option to add crysta in my account. I contact the SE support for more than 5 times but all tickets are canceled by them without any help.

[fixitman]

I received those errors because of a Firefox addon I use called "NoScript". It was blocking the card processor after I entered the card information. I was unable to simply allow the processor's code, so I just set it to "Allow Scripts Globally (dangerous)" until the card was registered. It went right through without a hitch.

[Misledz]

I received those errors because of a Firefox addon I use called "NoScript". It was blocking the card processor after I entered the card information. I was unable to simply allow the processor's code, so I just set it to "Allow Scripts Globally (dangerous)" until the card was registered. It went right through without a hitch.

Well, we don't use firefox and we still get the error.