Error 401 and 601 CE Upgrade

[RomoSin]

It shouldn't be this hard to give a company money. I'm waiting to see if I get a response from support before I put anymore time into the game as it would be pointless to level only to not be able to play after the first month.

That's exactly what I'm worried about but I'm pretty sure it won't be the case. They should get on this ASAP because I'm willing to pay 180 days sub and CE. That's money for them, and im sure im not the only one.

[RomoSin]

Any notice on whether support can fix this or not?

[Kisa]

I still haven't been able to get a hold of them myself. ; ;

[Aquarist]

Visa failed..... with ultimate game card failed again..... Oh...my day off.....

[Misledz]

The Digital Sales are on halt for a while now, I think that's why this is happening as the availability of copies available for redeem are less.

[Kisa]

The Digital Sales are on halt for a while now, I think that's why this is happening as the availability of copies available for redeem are less.

Also have had this problem before the digital sales halt. Also last I check digital upgrade is not halted as that is simply an account upgrade for 1.0 players.

[Misledz]

Also have had this problem before the digital sales halt. Also last I check digital upgrade is not halted as that is simply an account upgrade for 1.0 players.

Perhaps its due to the account being on the "free trial" basis, when the actual account starts to get billed or converted via the use of game time cards, I feel it will be back to normal. Just speculations. Im going to test it tomorrow by purchasing a 60 day time card

[Kisa]

Perhaps its due to the account being on the "free trial" basis, when the actual account starts to get billed or converted via the use of game time cards, I feel it will be back to normal. Just speculations. Im going to test it tomorrow by purchasing a 60 day time card

Well they better allow us to purchase the CE upgrade once my month and a half ends. But that is entirely too optimistic. Everyone in my FC was able to add their CC information, upgrade to digital CE and purchase crysta just fine with no errors. If it was because of the free trial a lot more people would be in here complaining that they can't input their CC information and upgrade their account.

[RomoSin]

I've been getting this error since before the halt on sales. I believe its the account lock. I'll try and contact support next week when everyone stops nagging them about error 1017 which is a stupidity. Those people don't let customers with a legit problem like ours ask questions. It sucks but I hope with the addition of the new servers people call support a bit less and we can get contact.

[kimoi]

I got a response. Surprise! It was a form letter blaming the bank for declining the charge, even though I clearly stated that they are declining multiple different cards and that my bank has already communicated that there has been no block on it.