Error 401 and 601 CE Upgrade

[saltesc]

In AU.

Tried MasterCard
Tried Visa (This one has worked with another friend's account)
Bank says everything's fine
Even though I'm set to Australia/Europe & Other Regions, I tried Euro VPN but no luck

Spoke to chat and if I cut out all the extra stuff, here's the relevant info I was advised:

As far as we are aware it's not an actual problem with our systems(it's more likely that all legacy/v1.0 players have now had all their free game time expire so it's why it seems there are so many at once)

...before we escalate this for further investigation we have to ask that you contact your bank to make sure that no payments from SQUARE ENIX have been blocked for whatever reason(it's just something that we need to try) and to make sure that all the payment details are correct. Also to avoid any payment issues you can purchase Game Time cards to add to your account...

...there isn't anything else you can do I'm afraid. If it doesn't work in 24 hours please contact us again and we will escalate your details to our head office for investigation. After that I can't say what will happen sadly

I believe the guy to a degree and have a feeling the issue could be with GlobalCollect's relationship with my bank, though there's been no issues with other friend's with the same bank.

[ninechars]

Same error.. When are they going to fix it? I am also having this issue. I contacted both Square-Enix and the credit card processor.. I have got no help from anyone yet. The banks say my cards are working fine. I can assure you the problem is NOT on our end. SQUARE-ENIX and GLOBAL COLLECT need to fix this issue and get on it. They are losing out on subscriptions and don't even care about it?????????????

[SuperD]

Got it! All right, here's the deal. It's a workaround, they still need to fix thier $#!t, but this will get you playing in the mean time:

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.
*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.
*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.

As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing. In the mean time... SE, get off yer @$$es and fix your payment system!

Good luck to all, hope to see you in the game!

Like Timberwolf stated its a pain but it completely works. Thanks for the help.

[Shiresan]

Still no official response. Pathetic by SE.

[SeleneSinclair]

Like Timberwolf stated its a pain but it completely works. Thanks for the help.

I posted in Timberwolf's thread already, but I wanted to post this here as well.

Also, please understand something: The woman at Ultimate Pay told me why this is happening! Square-Enix has a safeguard in place so that large transactions on brand new accounts are restricted. So, everyone trying to buy the $77.94 amount, was being declined for their own safety since it is a new account without a transaction history.

You are being locked out entirely after too many failed attempts (which is also what displays in the 601 error message.)

She basically went in and manually added the funds from the Ultimate Pay Game card since my account was locked out entirely and restricted from too many failed attempts!

This is not Square-Enix trying to piss you off, it is simply due to a safety precaution (and possibly a little too much oversight, since they should have known people would try to purchase 180 days out the door!)

I hope this makes everyone a little less grumpy and a little more able to play!

Purchase your Ultimate Game Card from their website, or from Walmart's website (as OP says in first post) and follow OP's instructions in getting declined once, and calling the number. You will be able to play! I promise!

[Ranmyaku]

In AU.

Tried MasterCard
Tried Visa (This one has worked with another friend's account)
Bank says everything's fine
Even though I'm set to Australia/Europe & Other Regions, I tried Euro VPN but no luck

Spoke to chat and if I cut out all the extra stuff, here's the relevant info I was advised:





I believe the guy to a degree and have a feeling the issue could be with GlobalCollect's relationship with my bank, though there's been no issues with other friend's with the same bank.

Odd, i know my bank is exceptionally paranoid about my debit card and will block it if its a little cloudy out. As for my credit card while i got it through them they're much more open about that and let me make purchases in places they'd normally block (Europe is a big one they'd block, trying to buy game time for eve online when i played that was impossible with my debit card). If the banks are blocking it, however i feel its somewhat unlikely, its still extending to square as it seems this is resulting on blockers being placed on people's accounts which is why it requires contacting support for the ultimate game card to even get through because it seems the 2nd part of the problem is once a problem occurs your account is just locked all around from getting anything on it, be it subscription or Crysta through UltimatePay.

I also saw someone earlier mention PayPal should go through because its a 3rd party so the bank wouldn't block it, but that's not 100% true, they still see where the origin of the payment is from and will block it. So while i don't think it's the banks, even if it is PayPal won't save you as I've had a similar problem in the past with my debit card trying to get around their blocking policies (which basically is what forced me to get my current credit card because that doesn't get blocked.).

[ninechars]

It looks like WalMart is canceling those transactions now due to too many people trying to buy them.... Wow we're screwed...

[Wlt]

Solution that will work for everyone is

1) Go here http://www.allkeyshop.com/blog/buy-f...ompare-prices/

2) Buy a game card, after you buy it you going to get send the code online on your mail ( i choose fast2play eu/us)

3) Go to your mog station and get a 60 day subscription trough gamecard method

4) If you were a legacy member or a non legacy member but wanted a 6 month package you actually paying more that way

5) ?????

6) not really a profit but better than wait 30 days due to blocked account from attempts, im back in the game!

[Salman]

Since I have no other way of paying other than using my CC, no crysta in my region, I called Global Collect regarding the error code, since Square Enix seems to have no employees for support, and explained the situation. They told me to send them a screen shot of the error page and an explanation. Its better than nothing at least. I hope they can help and do something. I tried adding 2 CCs with the same error every time.

The way SE is handling their support is so damn unprofessional. My ticket been there for more than 24 hours now with not a single reply. Good Job SE. Never had this kind of service before...

[Wlt]

Since I have no other way of paying other than using my CC, no crysta in my region, I called Global Collect regarding the error code, since Square Enix seems to have no employees for support, and explained the situation. They told me to send them a screen shot of the error page and an explanation. Its better than nothing at least. I hope they can help and do something. I tried adding 2 CCs with the same error every time.

The way SE is handling their support is so damn unprofessional. My ticket been there for more than 24 hours now with not a single reply. Good Job SE. Never had this kind of service before...

yeap i was on the same boat after i tried all solutions and nothing worked SE support suggested to use a gamecard they guaranteed me that this would work 100% since it bypass all payment systems, good luck to everyone