Error 401 and 601 CE Upgrade

[Maroite]

So as a last ditch effort I called GlobalCollect's CS and got a rep immediately. She asked me to take a screen shot of the error I'm receiving and mail it to their CS Email. Has anyone tried this?

I'm attempting to reproduce the error and the processing is just sitting on the Processing Payment screen with the globalcollect icon. Figures. haha

[Doctor_Tentacle]

I'm a returning 1.0 player, I tried subscribing all of yesterday with help from this thread and no success. I've sent them this ticket:

why wont you take my money?
Contact Time 18/09/2013 10:31
Details Let me copy and paste my initial enquiry, with the response I received.

Initial enquiry:

Call Summary cant add crysta
Contact Time 17/09/2013 19:04
Details I cannot add crysta to my account, or actually pay you in any way shape or form because whenever I do try and give you money, I get errors 401 or 601.
There are thousands of other players with this problem (over 10000 views): http://forum.square-enix.com/ffxiv/t...601-CE-Upgrade

some additional info for you:
- The type of card you are using
VISA debit card - have also tried VISA credit card
- The country the card was issued in
United Kingdom
- The country you are currently in
United Kingdom
- The name of the bank that issued the card
HSBC
- The number of times you tried to process the payment after you got the initial error message
On the first attempt.

------------------------------------------

Your response:

Contact Time 18/09/2013 09:28
Details Dear Customer,

Thank you for contacting the Square Enix Support Centre.

We are sorry to hear you are getting a 401/601 error when trying to reactivate your characters or register your bank card in your Square Enix Account.

The 401/601 error relates to an issue processing your payment. We recommend that you do not try to register your payment method again as more attempts may cause your card to be blocked on our service for up to 30 days.

To help us investigate further, we would like you to provide the following information:

- The type of card you are using
- The country the card was issued in
- The country you are currently in
- The name of the bank that issued the card
- The number of times you tried to process the payment after you got the initial error message
- The email address registered to your Square Enix account

Once we have this information we will be able to offer further assistance.

We apologise for any inconvenience caused.

Kind regards,

The Square Enix Support Centre team.

-------------------------------------

So, you have completely ignored that I have already given you the extra details which you have asked for.
The email registered to my Square Enix account is (removed)
Though I find it hard to believe that you do not have that information.

I have literally tried every option to try to register a card, add crysta to my account, via ultimate pay, paypal and ultimate game cards.
I'd like to bring this 40 page long forum topic on this issue, I am not the only person affected by this issue http://forum.square-enix.com/ffxiv/t...601-CE-Upgrade
There is something seriously wrong with your payment systems, and I demand official recognition to this problem and a fix as soon as possible.

[Jubei]

Why can't they at least respond and give us instructions/feedback?

[mosleykitty]

anyone else been charged 1 pound evertime they have tried? im minus 4 pounds now! just another nail in the coffin taking money for no reason.

[Snooj]

anyone else been charged 1 pound evertime they have tried? im minus 4 pounds now! just another nail in the coffin taking money for no reason.

I'm in NA, but for my husband's account he did get billed $1 and nothing else. I wonder how many chargebacks SE is going to get. If we can't get his account up and running, I'll cancel my subscription and ask for a chargeback on that too. I only paid the 180 days assuming he'd be able to play.

[mindful]

I have had some friends have this issues, I use to subscribe to ffxi also for many years, works if goes through them, but not there 3rd party system., and when they went to 3rd party billing. There are alot usa banks and states, That can not accept the payment if, That said third party accepts money from online gambling sites also or your bank has not verified it not a online gambling front. Most banks flag a 1$ dollar charge and blocked your CC. They think it a hacker hacking your card also. I would recommend EVERYONE, Just set up a paypal account and buy the ultimate game card. It best route that works. and if use both those customer service. They get it fixed in 10 minutes.

[Rissy]

I would recommend EVERYONE, Just set up a paypal account and buy the ultimate game card. It best route that works. and if use both those customer service. They get it fixed in 10 minutes.

But then the issue is error 11000, because they're not allowing a lot of us to buy Crysta either

[Maroite]

I'm hesitant to even try to subscribe anymore if what people are saying about being locked out for 30 days is true. I'm really starting to lose hope for this game that in the beginning actually rekindled my desire to play MMOs...

[AndoRyu]

FINALLY GOT IN....

Preface, I am in Japan and I think my CC is getting rejected by the GlobalCollect company. My CC says it is ok.

1) Get OPENVPN for US connection
2) Buy Walmart Ultimate Gamer card: http://www.walmart.com/ip/Ultimate-G...ivery/21310090
3) Wait for PIN from Walmart via email.
4) Use IE for mog station (hopefully this avoids the scripting blocking issues with Chrome/Firefox?)
5) Go to your account and add the crysta to your account by using the PIN you got from the email from Walmart
6) Next you may still not be able to log in if you need to actually pay for service with the Crysta from the Mog station under the update payment method and select Crysta


I like to add that I think the majority of issues falls under 2 things: 1) we are not in the same country as our credit cards 2) we accumulated enough failures that GlobalCollect is rejecting any payments.

[Maroite]

FINALLY GOT IN....

Preface, I am in Japan and I think my CC is getting rejected by the GlobalCollect company. My CC says it is ok.

1) Get OPENVPN for US connection
2) Buy Walmart Ultimate Gamer card: http://www.walmart.com/ip/Ultimate-G...ivery/21310090
3) Wait for PIN from Walmart via email.
4) Use IE for mog station (hopefully this avoids the scripting blocking issues with Chrome/Firefox?)
5) Go to your account and add the crysta to your account by using the PIN you got from the email from Walmart
6) Next you may still not be able to log in if you need to actually pay for service with the Crysta from the Mog station under the update payment method and select Crysta

I wish they had larger cards. :/ I guess I could buy 4 and apply all of them though - unless there is a limit to the amount of codes you can apply...