Error 401 and 601 CE Upgrade

[Madisonlee]

are you sure it's just 24h? I've heard reports of people saying the rep told them they were blocked out for 30 days for trying too many times and that there is nothing the rep can do about it.

[Wlt]

Hope it ease things up even 1% helps

[Pikaflu]

I am also getting Error 601. I live in Korea but my account is NA and my credit card is from the USA. I am also a 1.0 user. My subscription ran out so I went to update the payment info, and bam 601. I've tried adding crysta through paypal and game cards like people suggested but SE still not accepting it. I tried to use the Live Chat but after 2 hours of waiting I finally got to 5 in the queue, and it said no one is available and kicked me off. Are you kidding me? What kind of customer service is that. I've tried different browsers, I've tried changing my IP to match my card, I've tried multiple different payment options, still Error 601. I've called my bank to see if it was on their end, and it's not. Seriously SE, you have to wait 30 days? If that is the case, you just lost another subscriber. WORST CUSTOMER SERVICE EVER. (let me just make an international call to your support number and sit on hold for an hour and enjoy my nice phone bill for you to tell me there is nothing you can do.)

[Ti_Dus]

same problem. 601 and 401. prepaid card not accepted...
I thought FFX1 playonline payment system was bad...didnt think they could out do that...

[Kysenna]

Reposting for any who might have missed it:

ATTENTION IF YOU ARE USING NO-SCRIPT!!

I was having these same error issues, but I was able to get through by allowing scripts globally in No Script. A site from a secondary source will open up within MogStation, and you aren't given the chance to allow those scripts before Mog Station errors out. Give this a try, there is a good chance it will solve your problem!

Best of luck!

[Matsume]

Reposting for any who might have missed it:

ATTENTION IF YOU ARE USING NO-SCRIPT!!

I was having these same error issues, but I was able to get through by allowing scripts globally in No Script. A site from a secondary source will open up within MogStation, and you aren't given the chance to allow those scripts before Mog Station errors out. Give this a try, there is a good chance it will solve your problem!

Best of luck!

I did not have no scripts, however I did have AdBlock+. I have since disabled it and my windows firewalls. Gearing up to attempt this in a few hours, exactly 24 horus after my last attempt.

Can anyoen tell me the supposedly "appropriate method" of renewing my subscription?

Do I need to "update/register payment method" with my credit card before attempting to renew via the mogstation or can i just go straight to the mog station and pay without updating the payment method via the square enix management system?

[Eoyote]

I don't see how waiting any length of time will make a difference unless whatever caused these billing errors in the first place is fixed.

[AndoRyu]

Maybe we have to take the complaints to twitter since that is the only way people see crap these days? I never use it at all, and did a #ffxiv601error or however twitter works to that @ffxiv_news_en

[Orma]

I really hope it is them being overloaded and hope there is something official that is said about this, since I don't want to have the same problems when I move soon to another country as I still want to continue to play.

My payment went through fine as my account was made in Canada and I am still living in Canada but when I move to another country I don't want to have these problems. It's sort of crazy to think that you won't be able to pay for a game for being in another country. I really hope this is not the case and I hope Square is able to resolve this for you guys.

[Rissy]

I'm also having the problem. I got past 401 by disabling noscript/adblock to register for automatic renewal and buy digital CE upgrade, but when it came time to charge me, I was just told that automatic renewal was disabled due to an error, and thus I can't pay. I can't seem to purchase Crysta either (error 11000).

It's also kind of disgusting that the only game time cards Australians get are $40 for 2 months. I'd rather use my Mastercard Debit card and not get ripped-off. I was going to pay for 3 months Standard, but now when it's working I'll only pay Entry sub monthly...