Error 401 and 601 CE Upgrade

[Amaretto08]

Update! Following post 322, I managed to finally buy crysta. Previously I had been just selecting 5,000, but this time I specified the exact amount. It wouldn't work for my credit card, but I didn't get an error so I tried PayPal and where before it would reject payment due to no address or whatever, now it went through.

[bone1706]

Just tried the process in # 322 and no luck. Could we get an acknowledgment from SE?

[Final-Fantasy]

When i first did this, it declined my paypal 2x, 3rd time i directly put my card number in and the crysta purchase went fine

I just did this Crysta thing and it worked
I selected Add crysta from the SEA page > ultimate pay> credit/debit card > done.

So glad it worked, had been trying for hours!

[Jetzer]

After close to 10 hours of trying, I finally got a solution. And hope this might help some of you with a similar situation.

Last night(Sep. 16 in CT), my wife got disconnected from the game and when she tried to log in back, there was a message telling us to subscribe. So she used her card under our joing account and paid. No problem.

But then 10 seconds later when I tried to do the same thing with the same card, it declined. So I used my credit card with my name on it and tried to pay for my sub but got declined. After that, how many times I tried, either error 401 or 601 came and nothing happened.

And then this morning(Sep. 17) around 11 am, I logged into get a live assistance but after waiting 2 hours to be 'queue 1', disconnected me saying no agents available at this time. I tried all day and same results. After the 4th time, I finally got a representative and I was able to report my issue. Very helpful rep Daniel reviewed the issue under my account and told me my account is blocked for 30 days. Before that, I tried to buy Crysta with my credit card but didn't work either.
I told him that also. And he said he cannot remove my restriction so the only way to pay for my subscription would be buying 'Ultima Game Card.' I ran into the closest GameStop and purchased enough game card to subscribe 180 days and it was smooth. And now I am enjoying the Eorzea again!!

Hope this helps.

[Ranmyaku]

I just did this Crysta thing and it worked
I selected Add crysta from the SEA page > ultimate pay> credit/debit card > done.

So glad it worked, had been trying for hours!

Still no-go for me. Just tried paypal for the 1st time, didn't work, and i tried directly entering the card info through ultimate pay and once again it said it was rejected.

[Luso]

Still no-go for me. Just tried paypal for the 1st time, didn't work, and i tried directly entering the card info through ultimate pay and once again it said it was rejected.

Doesn't work for me either. +2.5hours of waiting in Live assistance and it just terminated due to: "There are no agents available to chat with you right now. Please try again later."

[Celeblome]

it's not just veteran players, I'm new to this game, but when i tried to purchase a digital upgrade to the CE it gave me to 601 error too

[Twins]

They are surely trying hard to prevent us from giving money to them.

I had the very same problem, tried for days after days with my credit card, and got the 601 error.

I had to go online and put my credit card at risk, and purchased a game card code...for about 10% above the official price as commission. Since I don't live in a country with game cards available at the local game store.

I have played numerous MMO in the past, this is the most troublesome one of all.

[Final-Fantasy]

Did you guys exit the mogstation and go to the old Square-enix account management page?
I had to do this to get Crysta to work, it does NOT work from the mogstation page link!

Try using the "Add Crysta" option from Square-Enix account, this is the old way to add $ to pay for FFXI.

[Luso]

Did you guys exit the mogstation and go to the old Square-enix account management page?
I had to do this to get Crysta to work, it does NOT work from the mogstation page link!

Try using the "Add Crysta" option from Square-Enix account, this is the old way to add $ to pay for FFXI.

I've tried this too. Didn't work I'm still getting the same error.