Error 401 and 601 CE Upgrade

[Madisonlee]

Just adding my name in, also have this ridiculous issue.

[Lauro]

WHAT DO YOU KNOW , they are doing a Maintenance.. of the payment service..

[Amaretto08]

Throwing my name in too. Really disappointing since I had everything registered the first day Mog Station was available only to wake up this morning with an email that payment failed and I haven't been able to register any other kind of payment like everyone else. I tried jamgrrl's suggestion of doing it from my phone, but maybe I've made too many attempts already. Some kind of response would be nice. It has been all day already.

[Divinehero]

it's absolutely pathetic we haven't even gotten a single post from a SE rep not even a bandaid we apologize for ur trouble kind of thing

[Amaretto08]

Update! Following post 322, I managed to finally buy crysta. Previously I had been just selecting 5,000, but this time I specified the exact amount. It wouldn't work for my credit card, but I didn't get an error so I tried PayPal and where before it would reject payment due to no address or whatever, now it went through.

[Jetzer]

After close to 10 hours of trying, I finally got a solution. And hope this might help some of you with a similar situation.

Last night(Sep. 16 in CT), my wife got disconnected from the game and when she tried to log in back, there was a message telling us to subscribe. So she used her card under our joing account and paid. No problem.

But then 10 seconds later when I tried to do the same thing with the same card, it declined. So I used my credit card with my name on it and tried to pay for my sub but got declined. After that, how many times I tried, either error 401 or 601 came and nothing happened.

And then this morning(Sep. 17) around 11 am, I logged into get a live assistance but after waiting 2 hours to be 'queue 1', disconnected me saying no agents available at this time. I tried all day and same results. After the 4th time, I finally got a representative and I was able to report my issue. Very helpful rep Daniel reviewed the issue under my account and told me my account is blocked for 30 days. Before that, I tried to buy Crysta with my credit card but didn't work either.
I told him that also. And he said he cannot remove my restriction so the only way to pay for my subscription would be buying 'Ultima Game Card.' I ran into the closest GameStop and purchased enough game card to subscribe 180 days and it was smooth. And now I am enjoying the Eorzea again!!

Hope this helps.

[bone1706]

Just tried the process in # 322 and no luck. Could we get an acknowledgment from SE?

[Celeblome]

it's not just veteran players, I'm new to this game, but when i tried to purchase a digital upgrade to the CE it gave me to 601 error too

[Twins]

They are surely trying hard to prevent us from giving money to them.

I had the very same problem, tried for days after days with my credit card, and got the 601 error.

I had to go online and put my credit card at risk, and purchased a game card code...for about 10% above the official price as commission. Since I don't live in a country with game cards available at the local game store.

I have played numerous MMO in the past, this is the most troublesome one of all.

[Matsume]

They are surely trying hard to prevent us from giving money to them.

I had the very same problem, tried for days after days with my credit card, and got the 601 error.

I had to go online and put my credit card at risk, and purchased a game card code...for about 10% above the official price as commission. Since I don't live in a country with game cards available at the local game store.

I have played numerous MMO in the past, this is the most troublesome one of all.

Please, tell me, how did you go about purchasing a game card code online? There are no cards in my state and this might be my last resort.