Error 401 and 601 CE Upgrade

[Jyrax]

Separate account but the only thing that I did different was just log into her account I used the same CC same IP same computer, just doesn't make any sense.

[TheDuxun1977]

Separate account but the only thing that I did different was just log into her account I used the same CC same IP same computer, just doesn't make any sense.

may you could use another CC hope it works for ya !

[C-croft]

It makes sense as the credit card was used for the first account. This is assuming they safeguard card info by recognizing it is already used for another account. It's for consumer safety, but I see it being a hindrance for you in this scenario.

[Luso]

I just tried from a different ip and a friend of mine let me use his same card he used to activate his account. It didn't work on my account, but his account is working fine.

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

I called my support for my cc's and they said there is no holds or blocks on my card/account.

So this leads me to believe that my account (and others in this situation) have a problem with them.

I'm not buying another copy of the game. I don't want to start over. I like playing my 1.0 character and would like to use this same character.

I have tried using direct pay, paypal, crysta, and that power pay thing. All of them are giving me an error.

[C-croft]

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

They switched vendors for payments for 2.0. Source being one of the LIVE letters.

[Katamari]

I just tried from a different ip and a friend of mine let me use his same card he used to activate his account. It didn't work on my account, but his account is working fine.

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

I called my support for my cc's and they said there is no holds or blocks on my card/account.

So this leads me to believe that my account (and others in this situation) have a problem with them.

I'm not buying another copy of the game. I don't want to start over. I like playing my 1.0 character and would like to use this same character.

I have tried using direct pay, paypal, crysta, and that power pay thing. All of them are giving me an error.

I said it earlier that this may be a payment server problem on their end. It's not our accounts, that's for sure. The REAL problem is this: Several of my mates have been charged the subscription fee on their cards even though they have been getting rejected from Mogstation/SQE management. I too have been using a prepaid card to try and subscribe and learned, today, that I have exhausted all the money from it by trying, twice, to subscribe to the 180 days. I know there are a few posts from people that have the same problem as my mates and I, I just want to know if how we will be reimbursed.

[C-croft]

I said it earlier that this may be a payment server problem on their end. It's not our accounts, that's for sure. The REAL problem is this: Several of my mates have been charged the subscription fee on their cards even though they have been getting rejected from Mogstation/SQE management. I too have been using a prepaid card to try and subscribe and learned, today, that I have exhausted all the money from it by trying, twice, to subscribe to the 180 days. I know there are a few posts from people that have the same problem as my mates and I, I just want to know if how we will be reimbursed.

They could be holds on the account. Even if they appear as charges, they require SE's intent to collect on them. This is usually done as a nightly process. When you make the payment it 'hits' your account as a hold and may very well appear as a charge. SE/3rd party would then send electronic documents in a nightly batch to actually draft the payments. If they were rejected on the site, the edocs may or may not have the card info to draft said payments. The process can differ but that is a standard for many companies. I cannot say that the edocs will contain the request or not, but if it were a payment to the company I work for, I could tell you it is not an actual charge. Also, depending on how your financial institution handles the pending charges, they may not drop for up to 10 business days.

EDIT: Payment reimbursement would be from your bank when the hold is released. The bank may require SE to contact them to drop the holds earlier than the up to 10 day drop off.

[Eoyote]

Same issues on my end. Tried the Crysta method via Paypal but it was cancelled immediately. Not willing to try the Ultimate Game Card route as it seems there are service fees associated with it.

[Jyrax]

After the first card failed I then used 3 other cards which all failed and then also tried doing the Ultimate pay way using all 3 cards an again nothing just like everyone else. Back when we both played FF11 we used the same CC to pay for both of our accounts and had zero problems.

[Timberwolf]

Got it! All right, here's the deal. It's a workaround, they still need to fix thier $#!t, but this will get you playing in the mean time:

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.
*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.
*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.

As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing. In the mean time... SE, get off yer @$$es and fix your payment system!

Good luck to all, hope to see you in the game!