Error 401 and 601 CE Upgrade

[C-croft]

Not sure if this has been posted, but the errors you may be receiving is due to an issue with the third party that is taking payments for SE. This is assuming it is a third party. Even if it isn't, the following link is to an excel spreadsheet that details the different error codes during the payment process.

https://www.usaepay.com/console/supp...ors/errors.csv

Obviously, you may be wary of clicking on it and I understand, but since it is safe, I went ahead and grabbed the two errors it could be. (401/601)

401 Selected bank is not available The SVP Bank ID that was specified was not found in the list of valid financial institutions for selected merchants

601 Invalid card reference token The cardnumber field appears to be a card reference token but the token does not exist (this could be the CVV or it could be a token generated from your credit card number. This is a common practice for PCI compliance)

11000 Is a generic gateway error when communicating with the payment server


I know this info from being in a financial support position with the technical side of an ERP solution for a company. We also use 'tokens' from a specialized third party so that we do not have to cover the cost to upgrade and maintain PCI compliance in order to hold credit card numbers of our customers.

[Jyrax]

Logged in to play today and noticed that I had to update my payment so went and did mine and it worked just fine and i'm V1.0 account. Then I decided to go ahead and update my wife's account as well which is also a V1.0 account. I then proceeded to get the 601/401 for updating pay over and over just on her account, yet I had no problems updating mine first try? What gives SE?

[C-croft]

Logged in to play today and noticed that I had to update my payment so went and did mine and it worked just fine and i'm V1.0 account. Then I decided to go ahead and update my wife's account as well which is also a V1.0 account. I then proceeded to get the 601/401 for updating pay over and over just on her account, yet I had no problems updating mine first try? What gives SE?

Is it a separate account or just a second service account?

[Jyrax]

Separate account but the only thing that I did different was just log into her account I used the same CC same IP same computer, just doesn't make any sense.

[C-croft]

It makes sense as the credit card was used for the first account. This is assuming they safeguard card info by recognizing it is already used for another account. It's for consumer safety, but I see it being a hindrance for you in this scenario.

[Luso]

I just tried from a different ip and a friend of mine let me use his same card he used to activate his account. It didn't work on my account, but his account is working fine.

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

I called my support for my cc's and they said there is no holds or blocks on my card/account.

So this leads me to believe that my account (and others in this situation) have a problem with them.

I'm not buying another copy of the game. I don't want to start over. I like playing my 1.0 character and would like to use this same character.

I have tried using direct pay, paypal, crysta, and that power pay thing. All of them are giving me an error.

[Jyrax]

After the first card failed I then used 3 other cards which all failed and then also tried doing the Ultimate pay way using all 3 cards an again nothing just like everyone else. Back when we both played FF11 we used the same CC to pay for both of our accounts and had zero problems.

[C-croft]

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

They switched vendors for payments for 2.0. Source being one of the LIVE letters.

[Timberwolf]

Got it! All right, here's the deal. It's a workaround, they still need to fix thier $#!t, but this will get you playing in the mean time:

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.
*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.
*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.

As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing. In the mean time... SE, get off yer @$$es and fix your payment system!

Good luck to all, hope to see you in the game!

[Lytherian]

Error 601. Tried three different cards, as well as PayPal. I submitted two tickets and tried the chat, unsuccessful. I can't log into the game without subscription renewal, so I give up honestly. Also, I was lead to believe that I would receiving 30 free days of game time but I have only played for 2 weeks? Very disappointed with how all this is being handled. Way too many errors and very poor customer service.