Error 401 and 601 CE Upgrade

[RomoSin]

Yeah, this is ridiculous. Why am I locked out from paying? I'm just trying to subscribe or buy crysta. I'm not trying to scam Square although I guess they somehow think I am. They should want to take my money.

I can't use any of my credit cards that work fine everywhere else. I never could, even in 1.0. So for 1.0 I used to use Ultimate Game Card to get crysta. But now I can't even do that. It validates the code ok, and it tells me to confirm the payment, but then it declines it when I confirm it. How are you gonna decline a prepaid card? There must be a lock on my account, but there's no customer service to unlock it.

Customer service just doesn't respond to this issue.

Its ridiculous right? I've just decided to enter their chat support over and over again until I get someone to answer. I just leave it on the background and wait for it to tell me there's no one available. Please keep bumping so we can get our CE items. They are only once in a lifetime things. I heard if you try many times they can put a lock in your account though I've been getting 401 since the beginning. 401 is in fact unauthorized, but 601 means its over capacity or saturated but if I keep trying it locks it out.

SE should address this immediately so they can get more money!

[Misledz]

Its ridiculous right? I've just decided to enter their chat support over and over again until I get someone to answer. I just leave it on the background and wait for it to tell me there's no one available. Please keep bumping so we can get our CE items. They are only once in a lifetime things. I heard if you try many times they can put a lock in your account though I've been getting 401 since the beginning. 401 is in fact unauthorized, but 601 means its over capacity or saturated but if I keep trying it locks it out.

SE should address this immediately so they can get more money!

I spoke to their customer rep, submitted 3 tickets, out of which, 2 came back closed, and unresolved.

This was their reply.

Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your request within the expected 48 hours. Because of this, your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access. If you have not yet found a self-resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue for accurate delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center

What the mother fisher? Closed without being resolved?!? Their billing support rep's are completely clueless, it was frustrating and tiring. I was put on a 3 hr hold after the first one attended to me, then said some traffic congestion and just disappeared on me leaving me on hold for 3 hrs. Frustrated as I was , I was shortly disconnected for inactivity. Bs. I waited another 30 mins only to be met with another clueless staff who kept asking me the same questions repeating them like a parrot and responding with "from the books" typical responses. While waiting a friend of mine had bought the CE physical copy and the code given in the box was the standard code instead of the CE code, He felt ripped off but he decided to finally opt for the 15 EUR upgrade to CE and it worked for him, wtf (He was using a Mastercard, I on the other hand am using a Visacard). While he had called virgin megastores to confirm their mistake (I was still in waiting queue) they gave him another code, this time for the right CE (They had mixed up the placement) and so I asked my friend if I could use that code instead, and while waiting & browsing I had the tab window open regarding the code entry that comes as a second account instead of merging with your standard account , with over 20 claiming they have added their CE code and would like to have it merged with their main and the staff has been kind enough to do it for them. The staff member I had spoken to said it's not possible and when I had quoted back on the thread he stated he would raise the awareness of the matter and back to typical responses you'd expect from the "helpful" team.

If that didn't make thing's worse the rep asked me about my name, location, bank, banks location, country of origin like I was some FOB who had just arrived from Mexican border. FML. All of which after answering and stating exactly, and numerous times what the problem was, ended up with the textbook response "Raise awareness" blah blah like it was some fund raising program. Seriously?

[Kisa]

So essentially this means SE doesn't give a crap, and once my free days are up not only will I not be able to pay for the digital CE upgrade but I will never be able to play again because I cannot pay for my account...

Seriously wtf?! This is a pretty big issue I wish I could even get ahold of them. But from the looks of this they can't and wont do anything and I'll just be ignored.

[Misledz]

So essentially this means SE doesn't give a crap, and once my free days are up not only will I not be able to pay for the digital CE upgrade but I will never be able to play again because I cannot pay for my account...

Seriously wtf?! This is a pretty big issue I wish I could even get ahold of them. But from the looks of this they can't and wont do anything and I'll just be ignored.

They're not even sure what their problem is on their side. I suppose we play the waiting game and keep the tickets alive.

[RomoSin]

I spoke to their customer rep, submitted 3 tickets, out of which, 2 came back closed, and unresolved.

This was their reply.



What the mother fisher? Closed without being resolved?!? Their billing support rep's are completely clueless, it was frustrating and tiring. I was put on a 3 hr hold after the first one attended to me, then said some traffic congestion and just disappeared on me leaving me on hold for 3 hrs. Frustrated as I was , I was shortly disconnected for inactivity. Bs. I waited another 30 mins only to be met with another clueless staff who kept asking me the same questions repeating them like a parrot and responding with "from the books" typical responses. While waiting a friend of mine had bought the CE physical copy and the code given in the box was the standard code instead of the CE code, He felt ripped off but he decided to finally opt for the 15 EUR upgrade to CE and it worked for him, wtf (He was using a Mastercard, I on the other hand am using a Visacard). While he had called virgin megastores to confirm their mistake (I was still in waiting queue) they gave him another code, this time for the right CE (They had mixed up the placement) and so I asked my friend if I could use that code instead, and while waiting & browsing I had the tab window open regarding the code entry that comes as a second account instead of merging with your standard account , with over 20 claiming they have added their CE code and would like to have it merged with their main and the staff has been kind enough to do it for them. The staff member I had spoken to said it's not possible and when I had quoted back on the thread he stated he would raise the awareness of the matter and back to typical responses you'd expect from the "helpful" team.

If that didn't make thing's worse the rep asked me about my name, location, bank, banks location, country of origin like I was some FOB who had just arrived from Mexican border. FML. All of which after answering and stating exactly, and numerous times what the problem was, ended up with the textbook response "Raise awareness" blah blah like it was some fund raising program. Seriously?

My ticket was closed as well. This is fucking bullshit. I can't get my CE and I will not be able to subscribe. If I can't subscribe I will demand a refund. Seriously I can't understand why the hell SE won't take the money.

[RomoSin]

Might Visa be the problem? Has anyone tries different card types?

[Kisa]

Might Visa be the problem? Has anyone tries different card types?

No, I tried my BF's mastercard and it didn't work either.

I feel like if it was a VISA problem there would be a lot more people in here complaining about not being able to pay. That also doesn't explain why timecards no longer work for those with this issue.

[RomoSin]

No, I tried my BF's mastercard and it didn't work either.

I feel like if it was a VISA problem there would be a lot more people in here complaining about not being able to pay. That also doesn't explain why timecards no longer work for those with this issue.

The only explanation I can find to this is that our accounts are either blocked or our SE names on our accounts (not the ID, the names) do not match out card's names (which I find improbable since there are plenty of 15 y/os without a CC and they use their dad's).

[RomoSin]

Any reports on Customer Support contact? I'm having a hard time thinking I'll never be able to pay for subscription let alone the CE.

[Kisa]

The only explanation I can find to this is that our accounts are either blocked or our SE names on our accounts (not the ID, the names) do not match out card's names (which I find improbable since there are plenty of 15 y/os without a CC and they use their dad's).

Definitely not the case as in 1.0 my dad was paying for my account since I didn't have my own.

I'm wondering if they are somehow blocked. I recently moved so I'm worried that might have something to do with it... Mostly that it's noticing my IP change and blocking payments... Just throwing stuff out there because this whole thing is boggling to me. If SE doesn't even know the problem then we might be screwed...