Error 401 and 601 CE Upgrade

[Mostaru]

I had the error 401 too, sometimes it said I don't have any character available, sometimes it shows I have my character, but after I entered credit card info, it gives me error 401 again..

[vanmeer]

Ya I had the same problem 401 and 601. I got on the online help chat (support desk) and found out that when I bought a digital collectors I already had a collectors because I am a 1.0 player with a collectors copy. So I was told that my 2.0 collectors that I had just bought, I can not add it to my account because I already have a collectors. Square upgraded my 1.0 collectors to 2.0 For free which is very cool but I did not know about it.

Everybody that had a 1.0 Collectors and bought a 2.0 collectors should return there copy before there 30 days are up I just go my money back for mine.

If I did not have the 401 and the 601 errors Square would still have my $49.00.

As much as the error sucked I thank square for the error it saved me $49. Thank You Square

[DFEGHALI]

i never bought a second collectors edition so that no the problem that i have

[Spellbroker]

Well, all I see is that SE dose not care about us, there is still not any post to explain for the payment system, and what I know so far is that, there is not even ONE JP player had kind of problem, so what we know for now for SE.

[RomoSin]

Can you contact customer service through the phone or the live chat? I can't reach ANY member of SE. Its messed up.

[Raace]

Can you contact customer service through the phone or the live chat? I can't reach ANY member of SE. Its messed up.

I have had a support email open with them for quite a bit; however no response.

[Misledz]

Do keep the thread updated on any updates on this. It's a shame considering I'd really like to get this over the ludicrous price's in eBay

[RomoSin]

Do keep the thread updated on any updates on this. It's a shame considering I'd really like to get this over the ludicrous price's in eBay

You can upgrade through ebay? Really?

[Misledz]

You can upgrade through ebay? Really?

No I meant as in rather than buying the CE pack on eBay for redeem. A friend of mine talked about this and we debated on how the standard pre order was just $10 short from the CE at that time. Rather we weren't sure if the CE was worth it until lately.

Update : http://www.justpushstart.com/2013/08...elming-demand/

[Kisa]

Same problem here. My visa works fine everywhere else, but when attempting to set up account payments, buy crysta, or upgrade to digital CE I get error 401 and error 601. I tried two different credit cards and none of them worked either. I have been attempting to get a hold of support for 3 days, and haven't been able to at all yet.

I had 1.0 and was told I could digitally upgrade to the Collector's Edition and yet there is no way to actually pay them? What is going on?