Error 401 and 601 CE Upgrade

[Laevetine]

Yep posting over here to. Been having this problem as well with no solutions. They still charged me but still showing inactive... Been in que three times to get kicked.

[Lefein]

Tried using the same card I paid for FFXI with and got error 601.. Now I'm second guessing that 6 month pay option. Good job, Square-Enix.

I've been calm and collected with all the other issues with this game. Feel free to look me up on Zam if you don't believe that. But failing to take my money from a card that would have, for all intents and purposes, been billed properly because you have decided to abandon a pay system that works (Square-Enix Account) for this load of rubbish is nothing short of inept.

Quit being painful, Square-Enix. Just stop. I was okay with the move from Pay-Online to the Square-Enix Account. But this other move is purely nonsensical. It is clearly not working as intended and had absolutely no benefit to your customer.

[Bloodwolfe]

What a bunch of retards at SE, cant even setup payments for their members, when their members try to give them money they lock their accounts for 24 hours and now my CC is locked down for 24 hours for trying to give SE money, and the only thing SE can says is "We don't know" i get that excuse from my kids about their homework, should never get that excuse from a billion dollar corporation..........ever

[Wyverm]

I'm having a silimar issue, but i can't even register my credit card (error 601).
I tried to buy crysta, but now another error after chosing the amount (error 11000).

After that i went to chat support, waited for 1 and a half hour. When i was on 2 of queue. guess what ? "No more attendants to support you."

Really ? Is still commercial time.

I'm fucking pissed.

[Timberwolf]

Well, got the card, activated, no problems. Tried to go to Ultimate Game Card's route specifically (SE is sucking so bad right now, figured I'd avoid any SE related system at all costs), but NOPE! Select FFXIV, and it links you straight to account management. Went through various processes of adding Crysta, be it through SEAM, Mog center and whatnot. Once I finished the process, I got slapped in the face with a big ol:

"We're sorry, your payment has been declined. If you feel this is in error, please contact us."

Contact you I shall, and I have. Awaiting response, but I anticipate hearing back, say.... Monday.

I've decided Square Enix is like that lover that gives you an incredible breath of life one night, then snubs you and doesn't return your calls the next.

[Rhyz_Xerione]

I have this same issue.
It takes $1 from my account(to ensure the account is real, and that my info was correct), then I get error 401. Now I just get error 601, so it doesn't even accept my information.
I had this issue last time I tried adding my card(roughly 3 weeks ago), so it's an issue on their end, not yours. Last time it happened, I was able to add my card a couple days later. I was never told why it happens, my guess is high traffic.

[Kurique]

I'm having the same problem. In fact 2 out of 3 people in my house hold are. My husbands charged through fine, but mine gives the error code. It oddly shows two $1.00 purchases for those failed attempts. I sent in a ticket, but no one has gotten back to me.

[C-croft]

Not sure if this has been posted, but the errors you may be receiving is due to an issue with the third party that is taking payments for SE. This is assuming it is a third party. Even if it isn't, the following link is to an excel spreadsheet that details the different error codes during the payment process.

https://www.usaepay.com/console/supp...ors/errors.csv

Obviously, you may be wary of clicking on it and I understand, but since it is safe, I went ahead and grabbed the two errors it could be. (401/601)

401 Selected bank is not available The SVP Bank ID that was specified was not found in the list of valid financial institutions for selected merchants

601 Invalid card reference token The cardnumber field appears to be a card reference token but the token does not exist (this could be the CVV or it could be a token generated from your credit card number. This is a common practice for PCI compliance)

11000 Is a generic gateway error when communicating with the payment server


I know this info from being in a financial support position with the technical side of an ERP solution for a company. We also use 'tokens' from a specialized third party so that we do not have to cover the cost to upgrade and maintain PCI compliance in order to hold credit card numbers of our customers.

[Jyrax]

Logged in to play today and noticed that I had to update my payment so went and did mine and it worked just fine and i'm V1.0 account. Then I decided to go ahead and update my wife's account as well which is also a V1.0 account. I then proceeded to get the 601/401 for updating pay over and over just on her account, yet I had no problems updating mine first try? What gives SE?

[C-croft]

Logged in to play today and noticed that I had to update my payment so went and did mine and it worked just fine and i'm V1.0 account. Then I decided to go ahead and update my wife's account as well which is also a V1.0 account. I then proceeded to get the 601/401 for updating pay over and over just on her account, yet I had no problems updating mine first try? What gives SE?

Is it a separate account or just a second service account?