Error 401 and 601 CE Upgrade

[Maroite]

ya it is getting very frustrating not being able to pay so I can play Error code:601 boss sucks

If you're not even in game can you really "fight" the 601 Boss? ...

Is there even a post about this on the Lodestone? I haven't even seen them address this issue or "recognize" it for that matter.

You won't. They're not going to admit its them and then the issue will magically "disappear" and it will be gone just like that. Been through too many things like this to know how these companies role. For those of us who remember though, it gives you something to chuckle about when people claim this company or that company really pay attention to their customers.

[Ebaytoon]

This is such a joke. I quit FFXI after 10 years because of their customer service. I thought losing most of their money would have taught them to be better. I really like YoshiP's attitude, but clearly they have learned nothing.
SE customer service has a history of blaming the player and never taking the blame they clearly deserve. See how well your game does when you won't take their money. At least if you go bankrupt you cant make any more FFXIII games.

[Vince]

saw an answer from SE when you look in the dev tracker, but in French.
i put it in google translate:

Hello everyone,

If you have 601 or 401 errors, please please contact the Assistance Centre and select the category Billing and Payment subcategory.

So that our agents help you in the most efficient manner possible, please kindly provide the following information with your request:

• The error code you encountered
• Your login Square Enix Account
• The selected payment method
• The type of card used
• The country of origin of the card
• The name of the bank from the map
• The number of times you tried to process the payment after receiving the initial error message

[Shigaru]

saw an answer from SE when you look in the dev tracker, but in French.
i put it in google translate:

Hello everyone,

If you have 601 or 401 errors, please please contact the Assistance Centre and select the category Billing and Payment subcategory.

So that our agents help you in the most efficient manner possible, please kindly provide the following information with your request:

• The error code you encountered
• Your login Square Enix Account
• The selected payment method
• The type of card used
• The country of origin of the card
• The name of the bank from the map
• The number of times you tried to process the payment after receiving the initial error message

Now theyre going to get overloaded and its going to take days v.v I'm so tempted to be done with this

[Zialana]

Got through with phone support.
Your in the states...perfect
You played xi with same CC should be np with your bank...perfect
Went over my account...perfect

Did they take my money? Sure didnt.

Got told Im probably locked out now and need to wait 24 hours or try crysta which is giving me 401 error.

[MissEliseth]

Is there even a post about this on the Lodestone? I haven't even seen them address this issue or "recognize" it for that matter.

[Aketo]

Is there even a post about this on the Lodestone? I haven't even seen them address this issue or "recognize" it for that matter.

No, and I am not certain you will, surprised nothing came on on the japanese side yet, you would think people that were 1.0 vets that live in japan would of gotten SE to move on this issue.

Sadly its like what? 1 am or something like that in japan, so don't expect SE to say or do anything for another 8-10 hours at most if they do anything at all. /sigh

[Bloodwolfe]

On the phone with them now, see what they say

[Maroite]

On the phone with them now, see what they say

Let us know! Inquiring minds and all...

[Vamp007]

just now 2 from my friends back to play aion and say stay where you ar ; ; in ffxiv this is just the start for long bad support>>>>
and tell me see if anyone need account
i lose 2 good friends help me and have fun playing ffxiv i make them come here but gahhhhhhhhh
how long this is going to take >< SE support
all this years and nothing new at ALL