Error 401 and 601 CE Upgrade

[Bloodwolfe]

thats funny, I had my payment info already in, since I registered the game early access, someone at SE forgot it was there >.>

[Maroite]

thats funny, I had my payment info already in, since I registered the game early access, someone at SE forgot it was there >.>

Had my payment info in too and it failed. :/

Edit: Just tried again and still getting 601 on a card I know works cause I just bought items from Amazon.

[Darico]

401, 601, you name it, I got it.

I'm a Legacy member, v1.0 CE, yada, yada, yada...

Honestly, the lag so far was crippling for me. Nigh on a deal breaker. All I wanted was to give them a chance. They said no. You didn't pay, you can't play. I said, alright listen, I knew you back when we all called you Squaresoft (those were the days), so I'm going to give you a chance. Here, take my $30 and ask no questions. They said no. I said ok, how about 3000 crysta? They offered me the 601 error and just stared at me blankly. And that's where I am now. Sitting at a table across of SquareEnix just staring blankly into space. I'm really starting to feel like the only way for me to end this is to get up from this table and walk away. Maybe I'll just do something else, SquareEnix. Is that what you're hinting at?

This is like a horrible break up where people won't just say what they mean and it drags on and on, forever and ever. Are we through Square? Is that it? Just tell me flat. I can take it. But quit jerking me around.

[AmmaUltman]

Im speaking with a REP right now, and is looking at this forum post.
I don't think they were aware of it until now, hopefully he can help out.

[AmmaUltman]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

[Bloodwolfe]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

Funny how ATON of people are having the SAME issue but its your fault..... stop breaking SE you big ol meany!

[Maroite]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

I really despise call centers. Not because of the people but because of the disconnect and generic response that call center reps are trained to give. SE really dropped the ball if we're going to have to wait 24h for a card to unlock because their system is faulty.

[Shigaru]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

Making sure you realize the predicament you're in SE. This customer service is absolutely unacceptable in every meaning of the word. I am an 8 year FF XI subscriber and am trying to give you $80 today so I can play your new game. If this isn't fixed within a day or two and you treat me like this, you're losing out on a very loyal subscriber. I highly doubt I'm alone on this. people are getting fed up with this stuff and you are doing nothing to fix it. (Talking about fixing your customer service, not the errors.)

[Fiorenzo]

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

Yikes, this is not encouraging! I'm still on hold, 1 hour and counting...

[Shigaru]

Seriously no response on this? I don't care how long its been, We're TRYING TO GIVE YOU MONEY!!! Some of us even $80! Take it! Give us a response! Anything!!!