Error 401 and 601 CE Upgrade

[Isox21]

Another 1.0 player.

Also getting boned with same problem
a)cant register my credit card
b)cant use paypal or ugc card to buy crystal

Would love to play but if not, have no problem to take my money and spend it elsewhere.
My friend, also a 1.0 player had the same problem. Just bought a fresh copy and registered his credit card with no issue, so looks like they want us to rebuy the game afterall =P.

[Vamp007]

yes me >< and i talk to SE in chat and tell me to wait 24hr ?? and i did nothing bad every day something new >?<: what is this

[AmmaUltman]

I wonder how many pages a thread must get to before SE announces something.
Free game time until this is fixed is the only solution.

[wingofbenu]

I wonder how many pages a thread must get to before SE announces something.
Free game time until this is fixed is the only solution.

judging by their usual response speed?

never.

[Jubei]

After getting ping pong'd by the twin errors 401 and 601 I've decided to contact the support center, I queued at 18, after 2hrs I've finally reached #1, few minutes later I get this:

"Status: Canceled
There are no agents available to chat with you right now. Please try again later."

This is unprofessional and your support center is the worst since 2004. I'm so disappointed.

[AmmaUltman]

After getting ping pong'd by the twin errors 401 and 601 I've decided to contact the support center, I queued at 18, after 2hrs I've finally reached #1, few minutes later I get this:

"Status: Canceled
There are no agents available to chat with you right now. Please try again later."

This is unprofessional and your support center is the worst since 2004. I'm so disappointed.

At least you are getting in Queue, for some reason I get:
"FFXIV Tier 2 OL" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable.


Please try again during business hours.

[Endemerrin]

At least you are getting in Queue, for some reason I get:
"FFXIV Tier 2 OL" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)
Chat service is currently unavailable.


Please try again during business hours.

That's because it's only 8:04am PST right now. Need to wait an hour.

[AmmaUltman]

Credit Card: Fail
Debit Card: Fail
Visa/Master Card/AMEX: Fail
Crysta through SE: Fail
Crysta through UltimatePlay: Fail
UltimatePlay with Visa/Master Card/Amex/ Paypal: FAIL
Internet Explorer: Fail
Firefox: Fail
Chrome: Fail
Email support: Fail
Chat support: Fail
Call center: Closed (which for a global product, should be 24/7)
Ultimateplay website: Login FAIL/website down?
SE staff, what the hell? How much failure do we have to put up with? I am glad your server issues were resolved, but until this gets resolved, Free game time check box must be turned on. This is unacceptable.

Error 401 / Error 601

[Bloodwolfe]

I play on other games, one by a company called Kixeye, really terrible company, crappy costumer service, laggy glitchy game most of the time, but rest assured if something goes wrong with their payment options they get it fixed asap so they are back as fast as possible to take yer money... SE has payment issues people want to give them money and yet they dont take it..

[Jonna]

Same problem, CE 1.0 account, 601 error. Please fix it SE :-(