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  1. #1
    Player
    Squeeks's Avatar
    Join Date
    Sep 2013
    Posts
    23
    Character
    Baal Fire
    World
    Malboro
    Main Class
    Gladiator Lv 16
    Yea, same thing with my friend. We thought it was my computer so he booted up his old dell and used IE, and it worked. Went on IE on my comp for me and it went though just fine, looks like maybe Chrome is the issue? Lord only knows
    (0)

  2. #2
    Player
    Kendah's Avatar
    Join Date
    Aug 2013
    Posts
    20
    Character
    Kendah Kelany
    World
    Odin
    Main Class
    Conjurer Lv 60
    Am having this issue and cant subscribe due to error 401

    When I tried to log in I received following message via launcher:

    No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn.

    Proper registration through the FINAL FANTASY XIV: Mog Station is required.

    * Users participating in early access must also complete registration by August 30, 2013. Using the code enclosed with your package, please complete registration through the FINAL FANTASY XIV: Mog Station.


    And when trying to subscribe:

    An error has occurred.
    Please confirm the status of any relevant options and then try again.
    For details, please contact the Square Enix Support Center.
    (Error code: 401)


    Already sent a ticket to support.

    Trying to register and pay for subscription, total of EUR4.00 got deducted and never reversed, full amount of subscription did though.

    Using IE did not work as well.

    EDIT: now am getting 601 Error. So cant even try to register a payment anymore...

    An error has occurred..
    Please confirm the status of any relevant options and then try again.
    As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Centre for guidance before attempting to register a Credit/Debit card again.
    If you are registering a payment method with a payment service provider like ClickandBuy, please contact them directly.
    (Error code: 601)
    (0)
    Last edited by Kendah; 09-17-2013 at 04:09 PM.

  3. #3
    Player
    Kendah's Avatar
    Join Date
    Aug 2013
    Posts
    20
    Character
    Kendah Kelany
    World
    Odin
    Main Class
    Conjurer Lv 60
    Quote Originally Posted by Kendah View Post
    Am having this issue and cant subscribe due to error 401

    When I tried to log in I received following message via launcher:

    No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn.

    Proper registration through the FINAL FANTASY XIV: Mog Station is required.

    * Users participating in early access must also complete registration by August 30, 2013. Using the code enclosed with your package, please complete registration through the FINAL FANTASY XIV: Mog Station.


    And when trying to subscribe:

    An error has occurred.
    Please confirm the status of any relevant options and then try again.
    For details, please contact the Square Enix Support Center.
    (Error code: 401)


    Already sent a ticket to support.

    Trying to register and pay for subscription, total of EUR4.00 got deducted and never reversed, full amount of subscription did though.

    Using IE did not work as well.

    EDIT: now am getting 601 Error. So cant even try to register a payment anymore...

    An error has occurred..
    Please confirm the status of any relevant options and then try again.
    As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Centre for guidance before attempting to register a Credit/Debit card again.
    If you are registering a payment method with a payment service provider like ClickandBuy, please contact them directly.
    (Error code: 601)
    Well, I was able to apply a game card, no credit card/crysta/changing browser or contacting support worked...Am amazed at the way they are handling an MMO...they should be ashamed...low quality F2P MMOs have handled their product in much professional way than these SE people...

    EDIT:
    I have been trying to subscribe to more than 30 days, as per support EU page, its says "longer than 31 days as well as retainer usage fees are not yet determined". For US players I can see other than 30 days subscription plans already implemented. At least maybe that's one of the reasons for payment failure...
    (1)
    Last edited by Kendah; 09-17-2013 at 07:59 PM.

  4. #4
    Player
    SirWethamster's Avatar
    Join Date
    Apr 2011
    Posts
    22
    Character
    Sir Wethamster
    World
    Sargatanas
    Main Class
    Alchemist Lv 50
    Aye, having payment issues as well unfortunately, who knows what it is, lot's of 401 and 601 errors on my end as well. Hopefully SE will get it worked out. I get the feeling we will see more of these issues crop up as people have to start paying as there is something that isn't quite working. I've already taken note that some people in FFXI haven't been able to pay as well and have gotten these issues.
    (0)

  5. #5
    Player
    Wlt's Avatar
    Join Date
    Apr 2011
    Location
    Athens
    Posts
    40
    Character
    Walter Ramuh
    World
    Sargatanas
    Main Class
    Gladiator Lv 60
    My free subscription period just ended and im having the same issue as above 401 or 601 tried firefox and ie different cards and methods paypal etc nothing worked
    (0)

  6. #6
    Player
    mosleykitty's Avatar
    Join Date
    Mar 2011
    Location
    melmond
    Posts
    21
    Character
    Pip Mosley
    World
    Ragnarok
    Main Class
    Conjurer Lv 50
    same tried every option they offered even pay pal failed of all things i use it all the time, how im 2 pounds missing out my account dont know who took that still trying. were do u get game time to buy as a code emailed that might be worth trying.
    (0)

  7. #7
    Player
    Bosatsu's Avatar
    Join Date
    Sep 2013
    Posts
    1
    Character
    Bosatsu Leviathan
    World
    Masamune
    Main Class
    Conjurer Lv 50
    I tried to register my brothers account today, he wasn't a legacy 1.0 player so I brought him the digital collectors edition to get him early access. Long story short I get the same error code 401 for 3 different credit cards. Visa. Mastercard and Ammex.

    Funnily enough I was a legacy player and therefore didn't need to apply any additional codes to get CE items, and the Mastercard worked the first time.

    So to anyone who has SE stating there is a problem with the cards / bank, this is just not true. I had multiple cards denied on this account before trying the same card on my account and it was fine.

    I believe that this is simply a problem with certain users who had brought the digital CE edition. Can anyone confirm this?
    (0)
    Last edited by Bosatsu; 09-17-2013 at 04:43 PM.

  8. #8
    Player
    vonRavenstein's Avatar
    Join Date
    Sep 2011
    Posts
    36
    Character
    Miyuki Sakamoto
    World
    Balmung
    Main Class
    Arcanist Lv 80
    I'm having the same issue trying to renew my legacy account. Funny enough this is the same kind of issue I saw a few months before the end of 1.0
    (0)

  9. #9
    Player
    darthkyron's Avatar
    Join Date
    May 2012
    Posts
    78
    Character
    Ayame Ensetsu
    World
    Jenova
    Main Class
    Gladiator Lv 50
    I can't believe months latter we still have this issue.
    Many people will have this problem when they activate their payment and they will go.
    This is frustrating as hell.
    This game and FFXI have given me the same problems. (only this 2 games)
    I had to do the FFXI payments on the 360 (could never pay on the pc)
    (1)

  10. #10
    Player
    Vagdal's Avatar
    Join Date
    Jul 2011
    Posts
    41
    Character
    Ceres Catnip
    World
    Shiva
    Main Class
    Archer Lv 60
    This is ridicilous. My payment fee using the very same card went through however my GF is getting error 401 each time she attempts to register the card.
    Tried diffrent type of card too same deal got no words for this.
    No official word on subject either is anybody even working there...
    (2)

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