Yeah their account management system is a complete wreck, I had the same issue as you. I ordered the game from greenmangaming, so when finally realizing I have to put a whole NEW code in, I went back to the website, and alas, there was a second code located in the game info for me. This web design is terrible ass thing to negotiate. Seriously, lodestone, then have to go to the mogstation or w/e it is to do account nonsense, etc etc.


I have NEVER had such issues even trying to get cd keys, and subscriptions set up.