Breakthrough? Its only been a few minutes. Like I said, I've now been on hold with their "NA Support Center" for neigh on 5 hours (based on the count kept by android's dialing pad).

That and: You are currently number 10 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 50:25.

From their "Chat" support. 3 hours spent there now as well.