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  1. #1
    Player
    Sibyll's Avatar
    Join Date
    Jan 2014
    Posts
    438
    Character
    Sibyll Belmont
    World
    Mateus
    Main Class
    Marauder Lv 60
    I'm not sure if this this is a related issue, but during certain boss fights/events I'll have a 15-20 second frame where I can move my character around, but skills are unresponsive, sound cuts out, and spell effects and ground AoEs don't appear. After the 15-20 seconds everything sort of "catches up" and seems to run like normal.

    Only problem is the Ash fight in Haukke Manor HM. That'll have all the above issues and then crash to desktop with a "Unexpected error (2)(17)" message.

    None of the following helped:
    -Updating drivers
    -Replacing 4 GB of RAM with 8 GB of RAM
    -Lowering settings and resolution to the minimum

    I don't appear to have this issue with any of the old content, it only happens during the new hardmode dungeons and Crystal Tower.
    (0)

  2. #2
    Player
    Vanroe's Avatar
    Join Date
    Sep 2013
    Posts
    152
    Character
    Dantos Vanroe
    World
    Goblin
    Main Class
    Dark Knight Lv 80
    Quote Originally Posted by Sibyll View Post
    I'm not sure if this this is a related issue, but during certain boss fights/events I'll have a 15-20 second frame where I can move my character around, but skills are unresponsive, sound cuts out, and spell effects and ground AoEs don't appear. After the 15-20 seconds everything sort of "catches up" and seems to run like normal.

    Only problem is the Ash fight in Haukke Manor HM. That'll have all the above issues and then crash to desktop with a "Unexpected error (2)(17)" message.

    None of the following helped:
    -Updating drivers
    -Replacing 4 GB of RAM with 8 GB of RAM
    -Lowering settings and resolution to the minimum

    I don't appear to have this issue with any of the old content, it only happens during the new hardmode dungeons and Crystal Tower.
    More tech savy people, correct me if i'm wrong, but I believe thats a symptom of packet loss somewhere between your computer and the ff14 servers.
    (2)

  3. #3
    Player
    Sibyll's Avatar
    Join Date
    Jan 2014
    Posts
    438
    Character
    Sibyll Belmont
    World
    Mateus
    Main Class
    Marauder Lv 60
    Quote Originally Posted by Vanroe View Post
    More tech savy people, correct me if i'm wrong, but I believe thats a symptom of packet loss somewhere between your computer and the ff14 servers.
    Thank you for the response. That is something I was considering could be the issue. Is there anything I could do to test or remedy the issue? Would my router cause this?
    (0)

  4. #4
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Quote Originally Posted by Sibyll View Post
    Thank you for the response. That is something I was considering could be the issue. Is there anything I could do to test or remedy the issue? Would my router cause this?
    Run some tracert or pathpings to the server your client is using. If you see highly erratic response times (or timeouts noted with a *), copy/paste the results into a support ticket with your ISP from their web portal. Might be good to open a ticket with SE as well, forwarding the same details (note posting it here is not requesting support from SE.. this is user to user support--use SE's support portal and open a proper ticket). These kinds of reports provide them with details on your specific route, as well as hints as to where to look for problems.

    And for the love of Pete... people, please top hammering the old eidos.com web server. 184.107.107.176 is NOT what your client is using for the game, and is not the one you need to test against. Get the proper IP by running netstat in a cmd prompt or open resmon from your run/search line after you've logged fully into the game and get the IP being used by ffxiv.exe--the Canada servers start with 199 and the JP ones start with 124.
    (0)
    Last edited by Raist; 01-17-2014 at 05:55 PM.