found this on sky forums as well

Re: Packet loss / rubberbanding issue with Final Fantasy XIV: A Realm Reborn
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on ‎17-01-2014 02:28 PM

This issue is also affecting World of Warcraft players and I would imagine other MMO games, it is due to severe packet loss as you have mentioned



I have been sat waiting in a queue for their live chat help every night this week with no reply for well over 4 hours. Unsure of where to go next