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  1. #1
    Player
    KMarsara's Avatar
    Join Date
    Aug 2013
    Posts
    78
    Character
    Kathrine Marsara
    World
    Midgardsormr
    Main Class
    Gladiator Lv 50
    bump for the evening
    (0)

  2. #2
    Player
    Fawnlin's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Barca Realma
    World
    Hyperion
    Main Class
    Thaumaturge Lv 47
    Quick update: Out of curiosity, I signed up for a VPN service to see if I could indeed trace the problem to in fact be between ISP and SE. The fact that I've yet to wait 10 seconds to dismount is a good sign so far. I'll check back in later tonight with another progress update. HOWEVER, I should not have to pay for a service just to make this game playable. SE needs to figure out what the issue between them and Verizon so my monthly fee isn't $7 higher than it needs to be.
    (0)

  3. #3
    Player
    FraterOrmus's Avatar
    Join Date
    Aug 2013
    Posts
    8
    Character
    Maisha Amariyo
    World
    Faerie
    Main Class
    Archer Lv 30
    I would suspect that SE is prioritizing packet traffic as it comes in to and out of their NA/EU Data Center out of desperation to remedy their capacity issues. (This is called "Traffic Shaping".) If you look at the Ping rates of all the NA/EU Servers you'll find a 100+ ms difference between the lower populated servers when compared to the higher populated servers. When servers are located in the same physical location on the same physical subnet they should have comparable Ping rates. Otherwise, if there would be a difference, the higher populated servers which are receiving more traffic should be the ones to have higher Ping rates.

    For the fact that the higher populated servers have significantly lower Ping rates across the board shows that SE recently made some routing changes at their NA/EU Data Center to help alleviate congestion on the higher population servers, but at the cost of the lower population servers experiencing an increase in lag.

    As a band-aid they are probably doing a combination of Packet Shaping, Congestion Control, and Traffic Control to deal with the Bandwidth Contention (oversubscription, or too many connections sharing the same limited network bandwidth) at their NA/EU Data Centers. It will probably remain this way until their infrastructure is upgraded in the coming days (or weeks).
    (1)

  4. #4
    Player
    KMarsara's Avatar
    Join Date
    Aug 2013
    Posts
    78
    Character
    Kathrine Marsara
    World
    Midgardsormr
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by FraterOrmus View Post
    I would suspect that SE is prioritizing packet traffic as it comes in to and out of their NA/EU Data Center out of desperation to remedy their capacity issues. (This is called "Traffic Shaping".) If you look at the Ping rates of all the NA/EU Servers you'll find a 100+ ms difference between the lower populated servers when compared to the higher populated servers. When servers are located in the same physical location on the same physical subnet they should have comparable Ping rates. Otherwise, if there would be a difference, the higher populated servers which are receiving more traffic should be the ones to have higher Ping rates.

    For the fact that the higher populated servers have significantly lower Ping rates across the board shows that SE recently made some routing changes at their NA/EU Data Center to help alleviate congestion on the higher population servers, but at the cost of the lower population servers experiencing an increase in lag.

    As a band-aid they are probably doing a combination of Packet Shaping, Congestion Control, and Traffic Control to deal with the Bandwidth Contention (oversubscription, or too many connections sharing the same limited network bandwidth) at their NA/EU Data Centers. It will probably remain this way until their infrastructure is upgraded in the coming days (or weeks).
    Do you think hamachi vpn to my friends network can temp fix the issue?
    (0)

  5. #5
    Player
    KMarsara's Avatar
    Join Date
    Aug 2013
    Posts
    78
    Character
    Kathrine Marsara
    World
    Midgardsormr
    Main Class
    Gladiator Lv 50
    Good god. i pray its SE's problem. Cuz making SE and verizon talking to each other is going to be harder than pulling teeth. Especially the fact that all ISP are pretty much monopolies. I only have fios in the area. So if verizon decides its not important then its never going to get fixed
    (0)

  6. #6
    Player
    Fawnlin's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Barca Realma
    World
    Hyperion
    Main Class
    Thaumaturge Lv 47
    So far about an hour over the VPN and everything has been a dream. Very little in the way of lag. I'll report back again in a few hours.
    (1)

  7. #7
    Player
    Badwrong's Avatar
    Join Date
    Aug 2013
    Posts
    3
    Character
    Pumper Nickel
    World
    Sargatanas
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by Fawnlin View Post
    So far about an hour over the VPN and everything has been a dream. Very little in the way of lag. I'll report back again in a few hours.
    If you don't mind me asking, where are you connecting to and from with the VPN?

    I'm in Virginia with Fios like most here and am sick of tanking with this throttled bandwidth crap.

    From what people are saying the servers are in Montreal?? So if I VPN to Montreal I should be good...
    (0)

  8. #8
    Player
    Fawnlin's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Barca Realma
    World
    Hyperion
    Main Class
    Thaumaturge Lv 47
    Quote Originally Posted by Badwrong View Post
    If you don't mind me asking, where are you connecting to and from with the VPN?
    I'm in Northern VA with FIOS, connecting to a "US East" VPN host. I have had no problems since tunneling outside of the Verizon network via the VPN client. I have 6 less hops than before.

    Here is my tracert from Verizon:
    Tracert results (excluding first 2 hops):

    3 12 ms 10 ms 9 ms G1-6-2-4.WASHDC-LCR-22.verizon-gni.net [130.81.3
    7.48]
    4 8 ms 14 ms 24 ms ae6-0.RES-BB-RTR1.verizon-gni.net [130.81.199.14
    6]
    5 8 ms 9 ms 10 ms 0.ae2.BR3.IAD8.ALTER.NET [152.63.7.221]
    6 9 ms 10 ms 9 ms ix-20-0.tcore1.AEQ-Ashburn.as6453.net [66.198.15
    4.53]
    7 * 40 ms 25 ms if-2-2.tcore2.AEQ-Ashburn.as6453.net [216.6.87.1
    ]
    8 21 ms 22 ms 21 ms if-11-2.tcore2.NJY-Newark.as6453.net [216.6.87.1
    38]
    9 27 ms 27 ms 26 ms if-4-4.tcore2.NYY-NewYork.as6453.net [66.198.111
    .18]
    10 21 ms 22 ms 22 ms if-2-2.tcore2.MTT-Montreal.as6453.net [64.86.226
    .13]
    11 29 ms 29 ms 26 ms if-0-2.tcore1.MTT-Montreal.as6453.net [216.6.115
    .89]
    12 23 ms 26 ms 24 ms 64.86.31.42
    13 26 ms 24 ms 25 ms te8-3.dr10.mtl.iweb.com [67.205.127.238]
    14 27 ms 28 ms 27 ms 72.55.128.44
    15 24 ms 22 ms 23 ms 184.107.107.176

    And here is my tracert while tunneling through the VPN:

    2 18 ms 20 ms 26 ms vl224-c3-11-c6-1.pnj1.choopa.net [68.232.186.241
    ]
    3 23 ms 24 ms 23 ms ethernet11-2-br2.pnj1.choopa.net [108.61.80.13]

    4 17 ms 24 ms 21 ms vl20-br1.pnj1.choopa.net [108.61.65.41]
    5 20 ms 20 ms 21 ms execulink.com [198.32.160.23]
    6 25 ms 27 ms 29 ms te8-2.cr2.mtl.iweb.com [67.205.127.117]
    7 28 ms 27 ms 26 ms te8-4.dr10.mtl.iweb.com [67.205.127.82]
    8 29 ms 26 ms 28 ms 72.55.128.44
    9 29 ms 29 ms 29 ms 184.107.107.176

    As you can see, the route shares very few of the same hops, so it's tough to say precisely where the problem might be.
    (0)

  9. #9
    Player
    Tibban's Avatar
    Join Date
    Aug 2013
    Posts
    5
    Character
    Minimomo Clandestine
    World
    Cactuar
    Main Class
    Marauder Lv 22
    Could you link a site where you got your VPN from? I'd like to give it a try when I get home.
    (0)

  10. #10
    Player
    ZapRowsdower's Avatar
    Join Date
    Aug 2013
    Posts
    1
    Character
    Lothrigen Drakaulos
    World
    Excalibur
    Main Class
    Thaumaturge Lv 21
    Northern Virginia and Verizon customer, same issues. Lag spikes of up to 20 sec although certain times of the day were better than others. Dungeons and fates are just not possible to complete and even dailies are a pain. Saturday and sunday was smooth as silk and then it started Monday. I have a toon on Japanese server with no issues.
    (0)

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