Problems with connection (R0) lag

[Parvania]

Is it level 13 or level 3? I'm looking but all I can find is Level 3

[Jac_Shirudo]

Is it level 13 or level 3? I'm looking but all I can find is Level 3

My bad was level 3

Details on IP address 4.69.141.1
#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#


#
# The following results may also be obtained via:
# http://whois.arin.net/rest/nets;q=4....se&ext=netref2
#

NetRange: 4.0.0.0 - 4.255.255.255
CIDR: 4.0.0.0/8
OriginAS:
NetName: LVLT-ORG-4-8
NetHandle: NET-4-0-0-0-1
Parent:
NetType: Direct Allocation
RegDate: 1992-12-01
Updated: 2012-02-24
Ref: http://whois.arin.net/rest/net/NET-4-0-0-0-1


OrgName: Level 3 Communications, Inc.
OrgId: LVLT
Address: 1025 Eldorado Blvd.
City: Broomfield
StateProv: CO
PostalCode: 80021
Country: US
RegDate: 1998-05-22
Updated: 2012-01-30
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
Ref: http://whois.arin.net/rest/org/LVLT

OrgNOCHandle: NOCSU27-ARIN
OrgNOCName: NOC Support
OrgNOCPhone: +1-877-453-8353
OrgNOCEmail: noc.coreip@level3.com
OrgNOCRef: http://whois.arin.net/rest/poc/NOCSU27-ARIN

OrgTechHandle: IPADD5-ARIN
OrgTechName: ipaddressing
OrgTechPhone: +1-877-453-8353
OrgTechEmail: ipaddressing@level3.com
OrgTechRef: http://whois.arin.net/rest/poc/IPADD5-ARIN

OrgAbuseHandle: APL8-ARIN
OrgAbuseName: Abuse POC LVLT
OrgAbusePhone: +1-877-453-8353
OrgAbuseEmail: security@level3.com
OrgAbuseRef: http://whois.arin.net/rest/poc/APL8-ARIN


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[Parvania]

Just Spoken to Paul at SE in London (same guy I spoke to last week) 0870 600 0182.He couldn't comment on Level 3 being the Server provider, I did obtain an email address for Level 3. martin.musgrave@level3.com and I'm going to email him to ask about this.Paul from SE has just informed me that this issue was passed onto head office to be looked into, but I kind of got the impression, although he was somewhat uncommittal, that it was an issue they are looking into with Sky alone.It seems that this is because the overwhelming amount of people who rang in were Sky customers.I suggested it might be an idea to announce on the forums or something that SE were looking into the issue.I was told he would pass this suggestion on for consideration, though he did say that anyone who had called up had been told this issue was being looked into.From reading some of the posts on here I do not know if this is true.I told him we don't all have Crystal balls and need to be updated on whats happening.If I get a response from Level 3 I shall let you know.Feel free to email or phone SE etc.

http://www.level3.com/

[Parvania]

Level 3 email rejected from 3 accounts.Finally through to customer services at Level 3.They can't comment if they are the Hosts for the Servers.They also cannot act to help unless directed to by SE, apparently.So back to Square 1.I suppose the more people that whine to SE the better, whether this be through forums or over the phone or by filling in a report via the game or the management system.

[obscenelocust]

Level 3 email rejected from 3 accounts.Finally through to customer services at Level 3.They can't comment if they are the Hosts for the Servers.They also cannot act to help unless directed to by SE, apparently.So back to Square 1.I suppose the more people that whine to SE the better, whether this be through forums or over the phone or by filling in a report via the game or the management system.

I like that you're so dedicated - it makes me feel a little less like some sort of customer service stalker. I'm not with Sky (USA, AT&T U-verse), but I've been in constant contact with SE and my ISP since the start of my lag issues. At best, I get more troubleshooting options as a response...

[TiaJ]

I heard level 3 but im sceptical to how responsive they'd be. Can't believe the silence on this issue from SE.

[KMarsara]

i finally caved last night and started using a vpn......

[obscenelocust]

"Only Sky customers are affected"? That's an out and out lie. Polarnite, if I find out it's also your fault that my game lags here in Spartanburg, SC...I'm coming after you.

Joking, of course. Still waiting for a response to my latest SE email.

[Mekhana]

Game is unplayable for me, can't even login and when I do its the most terrible rubberbanding experience in my gaming life.

My internet is fine otherwise, ran several tests.

[Lilysparkle]

Hi hi. Just wanted to chime in and say I am with Sky too (used to be BE), and something definitely happened last week (14th/15th/16th?) because I have been getting lag spikes as well (everyone stops moving for 2-8s and then the game "catches up"). I haven't suffered any 90k. Yet. But the lag spikes are making healing very tricky. :\ And sometimes while crafting, when I do an action, the hotbar goes grey and I can't press any other actions, and have to wait for game to catch up again. This has never ever happened prior to last week, so I truly wonder what happened that suddenly affected everyone. :<

Oh and edit: I think it's a shame if ppl are forced to use paid VPN services to get around this. It would almost be comical to later discover SE had stocks/shares in these services. ;p Purposefully tweak an MMO connection to be awful > players get unhappy > players pay for VPN service > everything hunkydory again....