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  1. #1
    Player
    TiaJ's Avatar
    Join Date
    Nov 2013
    Location
    Limsa
    Posts
    19
    Character
    J'inwa Tia
    World
    Ragnarok
    Main Class
    Conjurer Lv 50
    Taken the issue to both skys support twitter and ffXIV. Someone is going to see it eventually!
    (1)

  2. #2
    Player
    TiaJ's Avatar
    Join Date
    Nov 2013
    Location
    Limsa
    Posts
    19
    Character
    J'inwa Tia
    World
    Ragnarok
    Main Class
    Conjurer Lv 50
    I know its a long shot but @SkyHelpTeam just replied to my tweet. Any twitter users able to back me up?
    (0)

  3. #3
    Player
    GeddoeUK's Avatar
    Join Date
    Aug 2013
    Posts
    6
    Character
    Geddoe Tenjyu
    World
    Excalibur
    Main Class
    Archer Lv 50
    ahh man i'm kinda so glad I saw this thread lol I also have sky fibre and have the same issue since early in the week(excalibur server) and felt frustrated cos when I asked in game if anyone experiencing this problem and I was the only one. If its not fixed by monday i'm prolly gonna have to buy a month on pingzapper or just tell my coil group that I need to reconnect every 1 hour lol.

    I spoke to sky and they said it was a SE problem and then I spoke to SE and they said it was the isp lol. Please fix this SE or contact the relevant isp's to get them to fix it cos they wont just fix it based on the word of 1 customer lol
    (0)

  4. #4
    Player
    Karmana's Avatar
    Join Date
    Jan 2014
    Posts
    1
    Character
    Karmana Mooncaller
    World
    Shiva
    Main Class
    Carpenter Lv 50
    From SKY too and suffering since Monday. They say its SE =/ Sigh.

    Guess I should cancel subscription
    (0)

  5. #5
    Player
    Ayanne's Avatar
    Join Date
    Mar 2012
    Location
    Ul'dah
    Posts
    61
    Character
    Ayanne Moon
    World
    Ragnarok
    Main Class
    Arcanist Lv 37
    I just Tweeted them, hopefully that along with emailing them and posting on their help forum will get some attention.


    I got a reply but *Linda* the Sky help lady said she can't help.

    Second edit; Linda from Sky said it is not a problem from their end as my internet works fine in all other respects.
    (0)
    Last edited by Ayanne; 01-18-2014 at 01:48 AM.

  6. #6
    Player
    Demonocracy's Avatar
    Join Date
    Jan 2012
    Location
    Gridania
    Posts
    21
    Character
    Brobi Broble
    World
    Balmung
    Main Class
    Marauder Lv 30
    Quote Originally Posted by Ayanne View Post
    Second edit; Linda from Sky said it is not a problem from their end as my internet works fine in all other respects.
    Unbelievable. It's amazing that even after so many people have reported the issue, they're still refusing to acknowledge that there is a problem.

    Quote Originally Posted by TiaJ View Post
    I know its a long shot but @SkyHelpTeam just replied to my tweet. Any twitter users able to back me up?
    It's hard to see your tweet on the @SkyHelpTeam feed, as there are so many responses. Do you have a link?
    (0)
    Last edited by Demonocracy; 01-18-2014 at 02:20 AM.

  7. #7
    Player
    Jac_Shirudo's Avatar
    Join Date
    Jan 2014
    Posts
    5
    Character
    Jac Shirudo
    World
    Lamia
    Main Class
    Gladiator Lv 50

    Level 13 Comunications

    Has anyone considered contacting Level 13 the owners of the server directly? To find out there thoughts?
    (0)

  8. #8
    Player
    UnsayMoon's Avatar
    Join Date
    Apr 2011
    Posts
    37
    Character
    Jamien Grey
    World
    Yojimbo
    Main Class
    Thaumaturge Lv 90
    Add me to the list. Sky fiber in East Anglia. Lag spikes since Tuesday.
    (0)

  9. #9
    Player
    Fire-Dragon-DoL's Avatar
    Join Date
    Aug 2013
    Posts
    138
    Character
    Quarion Silverfrond
    World
    Shiva
    Main Class
    Arcanist Lv 55
    Guys IT'S NOT SKY, neither FIOS. Don't you get it?
    I'm from Italy, a random ISP called MC-Link (which is a business internet provider, so a good one in theory), I have the exact same issues.

    Is SE releated, 3 different providers all with the same issue there is something wrong, definitely not a provider-specific issue.
    (0)

  10. #10
    Player
    Demonocracy's Avatar
    Join Date
    Jan 2012
    Location
    Gridania
    Posts
    21
    Character
    Brobi Broble
    World
    Balmung
    Main Class
    Marauder Lv 30
    Quote Originally Posted by Fire-Dragon-DoL View Post
    Guys IT'S NOT SKY, neither FIOS. Don't you get it?
    I'm from Italy, a random ISP called MC-Link (which is a business internet provider, so a good one in theory), I have the exact same issues.

    Is SE releated, 3 different providers all with the same issue there is something wrong, definitely not a provider-specific issue.
    It is provider specific. Only certain providers in each country are being affected. In the UK, it's just Sky. In Italy, MC-Link (and any other unreported ones). In the US, it's only certain providers. Same goes for any players in other countries having the issue.

    Take the UK for example. No other player on any other ISP other than Sky is being affected. I know a bunch of people on different ISP's that haven't had a single issue.

    Now this doesn't mean the problem lies purely with the ISPs. The problem is occurring with the route that your data takes to get from your ISP to the game servers. The best way for this to get fixed is for both Square-Enix AND the service providers to acknowledge the problem and communicate with each other to produce a solution.
    (2)

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