The achilles heel of Square has always been customer service. Its actually comical they haven't learned a damned thing yet. What makes me even more disgusted is how they have a great stable of development houses keeping them afloat with amazing games like Sleeping Dogs, Deus Ex and Tomb Raider meanwhile they shit the bed with their in house productions of crappy Final Fantasy after crappy XIII spin off and then have the nerve to say the sales for their Canadian and American houses were below expected as if these companies are the ones dragging them down and not Squares in house titles. These guys are lucky to have Eidos and United Front keeping them afloat to continue to screw up their own in house developments. Maybe thats why they havent learned proper customer service, because they haven't felt the financial strain of customer dollars being pulled out thanks to their publishing cushion.