They need to offer refunds. They did not learn a single thing from XI or 1.0

And yes, the 30 days is included when you purchase the game. It is not free time offered by SE and it is not beta time. It is time that you paid for, and most every sub game has this. Even if you buy the game a year from now, you will still get the 30 days free time.

The game isn't bad, but it's not worth it. And if they are so stupid that they cannot fix this easy problem, then I have little hope for the future of the game.

Boot afks, add a queue. Problem solved. Making people purchase a game and then not even let them create a character on the game that they just purchased? I mean really? Really?