General Question: How can I justify a monthy fee, if I can't log in.

[Virsago]

I guess its a good thing they give you a 30 day free trial. The argument will be well founded once your free play time is over, if the issue is still presenting itself.

Until you "must" pay a subscription fee, the argument is trivial and based on a "what-if?" situation. There's a good chance that the server issues can be resolved within the coming weeks. So, wait it out before you make the argument. Play on with the free time and have some fun!

Quit worrying, and just enjoy yourself. And remember, it is only a game. If you get frustrated because you can't get in, there are plenty of productive things to do in real life, try again once you calm down. This way you won't feel like you wasted your day, you actually accomplished something, even if it wasn't what you wanted, you won't feel as bitter.

This would be true except for the fact that you paid for the 30 days when you purchased the game...

[nails]

[Zelphair]

I guess its a good thing they give you a 30 day free trial. The argument will be well founded once your free play time is over, if the issue is still presenting itself.

Until you "must" pay a subscription fee, the argument is trivial and based on a "what-if?" situation. There's a good chance that the server issues can be resolved within the coming weeks. So, wait it out before you make the argument. Play on with the free time and have some fun!

Quit worrying, and just enjoy yourself. And remember, it is only a game. If you get frustrated because you can't get in, there are plenty of productive things to do in real life, try again once you calm down. This way you won't feel like you wasted your day, you actually accomplished something, even if it wasn't what you wanted, you won't feel as bitter.

It is true, that positive people have a better life quality. It is all about the steps you take to keep yourself happy.

The problem is that those 30 days aren't "free". They're built into the cost of the game. Let's say, for the sake of argument, that the problems are fixed just before the sub fee kicks in. If my friends and I knew that I wouldn't be able to log in and they wouldn't be able to create characters on my server, we would have waited to buy the game until the problems were fixed. We would then have had the actual, full 30 days included in the price of the game available to us. (Not to mention with the whole time value of money and opportunity cost concepts. We could be doing something else with that money now.)

So, no, it's not fine as long as they fix it before subs kick in. This first 30 days is still time we paid for (not to mention legacy players only get 14 days). And honestly, if things continue as they are now right up until that 30-day point, there are people, myself and my friends included, that won't be playing the game.

The problems themselves, though, pale compared to the lack of communication, as well as the seemingly unequal treatment of NA/EU compared to JP. Yes, we got two apologies, and it's great that they're sorry, but we have absolutely zero word on what they plan to do about it, other than continue restrictions (which some could be forgiven for inferring as "We're just going to keep these restrictions in place indefinitely, and eventually enough people will stop playing that it fixes itself."). By contrast, JP servers start having the same issues (ironically, likely in part due to being the only stable option for NA/EU players), and within hours, they get assurances that more servers are being added to the JP data cluster.

Whether intentional or not, SE is giving a very bad impression to its non-JP players. On a related note, I'd love to work for SE's English PR team, and get paid to do almost nothing.

[Braizen]

They need to offer refunds. They did not learn a single thing from XI or 1.0

And yes, the 30 days is included when you purchase the game. It is not free time offered by SE and it is not beta time. It is time that you paid for, and most every sub game has this. Even if you buy the game a year from now, you will still get the 30 days free time.

The game isn't bad, but it's not worth it. And if they are so stupid that they cannot fix this easy problem, then I have little hope for the future of the game.

Boot afks, add a queue. Problem solved. Making people purchase a game and then not even let them create a character on the game that they just purchased? I mean really? Really?

[Wolfduke]

I guess its a good thing they give you a 30 day free trial. The argument will be well founded once your free play time is over, if the issue is still presenting itself.

Until you "must" pay a subscription fee, the argument is trivial and based on a "what-if?" situation. There's a good chance that the server issues can be resolved within the coming weeks. So, wait it out before you make the argument. Play on with the free time and have some fun! (...)

The fact that money has already changed hands (subscription or otherwise) makes this a moot point. Money has been paid, a service is due.

[Skattered]

The fact is, those 30 days are there for you. whether you believe its free or not. So if you feel that the game worth the wait then give it a go, if not then maybe the game is not for you.

One thing is for sure though.... if the game is not fix by the time that 30 days expired, putting more money into the game would be utterly stupid >.<

[Braizen]

I guess its a good thing they give you a 30 day free trial.
Until you "must" pay a subscription fee, the argument is trivial and based on a "what-if?" situation. So, wait it out
If you get frustrated because you can't get in, there are plenty of productive things to do in real life, try again once you calm down.

This has got to be one of the dumbest things I have heard in a long time. This is not a "free trial." Had people known that they would not be able to even create a character, or be able to log into the game, then they never would have bought the game in the first place.

Wait it out? No, people should not be told to "wait it out" to use a product that came on the market today. The world doesn't work that way.

Yes there are other things to do in life. But I don't see you out curing cancer either, or doing anything else productive for that matter.

Your logic is just.... Well they say a sucker is born every minute..

[MightySmall]

Issue number 1 : No response from developers concerning the issue
Issue number 2 : The 1017 error (if it is an error) reads " This World is currently full. Please wait until an opening is available and try again." How are we suppose to know when an opening is available? Where is the queue system? Why can't we wait in line?
Issue number 3 : Since log in has been severely restricted and the servers are at "full" capacity, why is there not a afk kicker running? If people are not active kick them so that others may log in.

This should be a very simple thing to address to pacify the community. Why let your customer base become more and more frustrated by not fixing the issue and leaving us in the dark ? Are the number of people playing really so high that losing so many due to frustration is really not that big a deal? How hard would it be to take 5 mins and write a post simply stating that the issue is known and being worked on?

[Jasmine_Aurelia]

You know, I have some major money coming in the next few weeks, I was planning on spending it on a year of gametime, perhaps I'll give it to SWTOR instead... I just don't know anymore.

[mike2k]

I agree with those that would be satisfied with better communication. The apologies are nice but when something like this happens, people don't want an apology, they want a REASON. Once we have a reason then we can understand and once we understand we're not all speculating and getting angry.