Ok, so I noticed I've yet to receive my collectors edition items which apparently were suppose to arrive today. I did pay extra for these items. I did get my moogle cap and minion, but where are the others?

Second, when I try to log in, the message implies that I am able to see if there is availability on a server or not, I do not know where to look for this, where is this information available? On top of that, sometimes I am thrown in to a queue, which is absolutely okay, but why don't I always get thrown in to this queue? This makes no sense. Can I get a server transfer or anything?