Look, I really love this game. I feel like I've been playing two days straight. Today my Biological Anthro class was canceled, and I was happy because I thought I'd get to come home and log on a little before I have to go to work. Lo and behold, server error 1017.

Click - 1017 click - 1017 click - 1017 (am I seriously supposed to keep doing this...?)

I don't think this game will fail because of this - it's a great game. But...that doesn't mean anything if nobody can play. Yeah, if nobody can play it could be the best game ever and still fail.

This is launch, and I understand that very few if any MMOs have a smooth launch. However, that doesn't mean that you guys at Square Enix can't release a statement promising that the issue is being worked on, looked at, etc. Because I mean seriously, I couldn't make a new character on a single EU or NA server. I can't log in to my main. I don't want to reroll on a JP server. ALL servers are full.

At least I had early access; I was able to get a bunch of playtime in already. But on the behalf of everyone who has been eagerly awaiting the launch of FFXIV: ARR as patiently as I have, this is totally unacceptable. It is not just that it's unacceptable that paying customers can't log into a game they paid for - I can understand from working in retail - and especially with MMO's - that sometimes stuff goes haywire.

What's really bugging me is that nothing insinuating a potential fix now or in the near future has been promised to us or even announced. The latest statement I saw said: "you might not be able to log in. Sorry for the inconvenience. Thanks for understanding".
Which really does not cut it, at least not for me.

I feel it would be easy to at least give us some peace of mind. If there aren't enough employees to work on it, call people in. It's a really big deal that nobody can get in to the servers and there are no Queue systems. If you need an emergency maintenance to implement the queue system, that would be better (a few hrs no one plays vs indefinite hours/days most people can't play & are giving up trying).

It would be unreasonable to expect instantaneous new servers, server expansions, etc. But a queue system or in the very least a statement regarding your attention to this problem could go a very long way.