Support Desk Response Times and Unanswered Tickets from Beta 4

[Myracentia]

On the first day of beta phase 4 I submitted a ticket to see what I could do about missing the class/city selection when remaking my Legacy character. I received a response asking me to give my character name and world and the issue may be escalated, which I did, but I did not receive another response during the beta. During the down time I tried to ask a chat representative about it, but he said to deal with the Support Desk in game and couldn't help me.

So on the first day of EA I check and all my prior tickets are gone. After realizing it wasn't due to the Support Desk outages I submitted another ticket. That was on 8/25 and I still have no reply. What is the turn around time on the Support Desk? I know there's been multiple issues, but I refuse to try and play my character in the meanwhile to have someone come back and tell me that I could have had things changed had I not progressed the story/influenced the economy/etc. Any information on the matter would make me very happy!

[Alfaragon]

IVe been waiting since the first day of EA (23d?) so yeh... 4 days and a half with no response whatsoever...

Next time i have an issue with this game I'll talk to a tree, it probably responds faster than SE support...

[Damastes]

I've had a response within that timeframe, but only "Please read Yoshi P's apology thread" which appears to be an automated response as it is the same every time... yet still takes over 24 hours to get out. All that time I have been unable to play due to all characters getting error 90000 on entering the game.

[Myracentia]

Oh my...I'm not feeling inspired seeing your stories! I guess I wouldn't mind so much if I hadn't actually gotten a reply giving me hope, but at some point I'm going to have to give up and move on with my life. People really need my help