Thread: Returning 1.0 CE Member missing CE Status and Items

My boyfriend is in the exact same boat.

We bought bought 1.0 CE and his says Standard, but mine says CE. I received all of the bonus items, but he has not. We submitted a ticket last night & I am currently 15th in a live chat queue.

Same for me. 1.0 CE and list shows Onion Helm but top of Mog Station just wants me to upgrade to collector's edition. Looks like this:

Legacy
Upgrade to the Digital Collector's Edition

Legacy
Remaining Days ： 14 days
Automatic Renewal

You have no Veteran Rewards.

Other Received Bonus Items
・Onion Helm
・Garlond Goggles
・Cait Sith Doll
・Moogle Cap
・Legacy Chocobo Whistle

Well, good news I just got an email back after submitting a ticket of missing CE items and they are looking into it but they said for me to wait a week to re-contact if the promotional items are still missing.

Originally Posted by Ryhun

Well, good news I just got an email back after submitting a ticket of missing CE items and they are looking into it but they said for me to wait a week to re-contact if the promotional items are still missing.

How long ago did you put in your ticket?

Originally Posted by Clementyne

My boyfriend is in the exact same boat.

We bought bought 1.0 CE and his says Standard, but mine says CE. I received all of the bonus items, but he has not. We submitted a ticket last night & I am currently 15th in a live chat queue.

Me and my wife are in the exact same situation, except I am Legacy and she's not. I could've sworn I used the code on the book for myself, and she used the buddy pass.

Originally Posted by siloeyes

Me and my wife are in the exact same situation, except I am Legacy and she's not. I could've sworn I used the code on the book for myself, and she used the buddy pass.

The issue is the CE + Legacy I'm nearly sure. My wife and I got our 1.0 CE at exactly the same time. I am legacy and did not receive my CE items, but she is not legacy and received hers. So, I assume it is something they need to fix in account flagging once the more critical problems are fixed with the game.

I'm guessing everyone posting in here is 1.0 CE + legacy. Can anyone post that they received their items as 1.0 CE + legacy?