Thread: Returning 1.0 CE Member missing CE Status and Items

I'm in a similar position except, I'm not just missing CE status, the entire game vanished from my account including the security token.

Emailed support because live chat seems to be non-existant but haven't heard anything after 2 days.

Here's a thread I posted regarding the email response I got from SE on the matter.

Although I'm shocked to read all of these accounts of "missing 2.0 CE items", I'm relieved since I'm in the exact same boat as most of you. I could copy and paste 99% of these messages to explain my situation... Legacy, 1.0 CE + Onion Helm, shows option to upgrade to CE, support yet to respond (received the canned "we'll get back to you when we get back to you" response), etc, etc.

Either way, I'm able to relax a bit now, but I'll keep my fingers crossed that this is resolved soon. Best of luck everyone!

I received an email this morning which went into detail about how the preorder and early access codes were different, and the various codes and where they should be put in. My request clearly states 1.0 CE, meaning I did not have to input any kind of code at any point. Hoping for a quick response back.

Not sure about anyone who was having this same issue, but still no resolution.

Still haven't had it resolved. I received an email saying they closed my ticket without responding to it due to the number of tickets that have been submitted and solved with the latest update. They have also added a form for people that have accidentally registered their CE code to the wrong service account, as that is apparently another very large issue similar to this one.

However, is is obviously not the same issue. We are people with just one service account that is being incorrectly identified as a standard account. So I submitted a new ticket. Hopefully I get a response this time.

Still no resolution on my end, either. I've also been getting the "we received your email" response about two days after submitted each ticket, and then the "we closd your ticket" response maybe a week later. I'll be submitting a third ticket tomorrow evening.