Thread: Returning 1.0 CE Member missing CE Status and Items

Originally Posted by siloeyes

Me and my wife are in the exact same situation, except I am Legacy and she's not. I could've sworn I used the code on the book for myself, and she used the buddy pass.

The issue is the CE + Legacy I'm nearly sure. My wife and I got our 1.0 CE at exactly the same time. I am legacy and did not receive my CE items, but she is not legacy and received hers. So, I assume it is something they need to fix in account flagging once the more critical problems are fixed with the game.

I'm guessing everyone posting in here is 1.0 CE + legacy. Can anyone post that they received their items as 1.0 CE + legacy?

I am in the exact same boat as you. Everything is all on one account, it says right there that I have the Onion Helm in my list of bonus items, and yet I am flagged as a standard account. I submitted a ticket about it and am waiting for a response.

Hopefully the support gets up and running, their game is crashing right now so player kindness is on the bottom of their list, but no both my characters merged onto this account, because I have them on two separate servers. I just don't know why its not showing the CE account at this point and I double checked the onion helm to make sure it wasn't from beta testing, my CE code was used on the account.

It's the same for me as well, 1.0 CE and legacy account, only showing 1.0 CE items and not 2.0, account not even listed as CE.

I would just do the same thing and just write them an email through their support system and just play the waiting game, I mean even if they try and say the Onion helmet is from the beta which a lot of people are getting it for, most if not all CE members from 1.0 registered a security token to their accounts as proof and I know those are documented as CE items physically given. Also I put the ticket in maybe 20 minutes ago, my original one I submitted maybe 2 days ago disappeared.

Originally Posted by Ryhun

I would just do the same thing and just write them an email through their support system and just play the waiting game, I mean even if they try and say the Onion helmet is from the beta which a lot of people are getting it for, most if not all CE members from 1.0 registered a security token to their accounts as proof and I know those are documented as CE items physically given. Also I put the ticket in maybe 20 minutes ago, my original one I submitted maybe 2 days ago disappeared.

I removed my physical security token to get the app version, but I still have all my CE stuff and the receipt if they want proof.

I decided to put this here, this is the email I got so if you wrote the right ticket and I did fill out the character name, location, everything you could fill out.

Sounds like I'm going to get a similar form letter, I also have all the bonuses right by me, codes and all..

273 in queue for live agent, about an hour wait to go to ask about this further..

Still no response yet, bumping to keep the fact that there are 1.0 CE accounts which are not being identified as such on the mogstation. Still no ingame items for 2.0 CE as well.