Standard 1.0 / Legacy -> phisical CE purchase

[Melonade]

This is not by any means a mistake from SE where they did not express properly what players should and shouldn't buy.

This is all too well intentional.

If you wanted to get the pre-order items on your 1.0 STANDARD account, and you pre-order the Collectors Edition:

You are able to apply the code for early access and get the pre-order items on your 1.0 account, yet you are unable to use the CE cdkey on your 1.0 account???

You are telling me that 1.0 account holders have to fork out 50$ for collectors edition in order to get the Pre-order items yet not the Collectors Edition items??

This is just a street smart way of ripping people off.

I checked the promotion for the pre-ordering around 15-20 times, I never saw ANYTHING that warned legacy or 1.0 players from pre-ordering.

This is a money-making scheme by S.E targeting its fan players and I have lost a lot of respect for Square Enix which was favorite before.

During FFXI if you order a cdkey that had all expansions included and you applied to an account with half these expansions, it would give you the option to apply the other half since u already have the first half activated.

It would not tell you to create a new account.

Intentional rip off, shame on you SE

[Syldra]

Posted in the other thread, but posting here as well. Hoping they'll pay us some attention.
I'm in the same boat, and so is my boyfriend. I no longer read the forums and, quite frankly, I figured such important information would be on the product page OR sent by email.
I don't mind dishing out $50 rather than $20. I'd just like them to let me apply the code to my account or for them to apply it themselves.
I really wanted the Cait Sith Doll/Mog Hat - from my understanding, 1.0 players were supposed to just forget about them? We weren't supposed to pre-order after all.

Fingers crossed Squenix will realize the information wasn't readily available and just let us input our codes. Other MMOs do it (heck, THEY used to do it) after all.

[Awesome_penguin]

i really hope we get some kind of response about this....

[SaikaSyvari]

Still no email as of yet, have looked around for that online chat service they seemed to have, can't find it ;;

Did find my other two tickets though, at least I know they are there and how to find them. The wait continues ^^;;

[BlackRoach]

How about telling V1.0 ff14 original CE purchasers how to register period. I have 2 copies and neither registration code works from them, no response from customer service as of yet. I had to buy 2 new AAR FF14 CE copies in order to play when I was told I shouldn't have to. Also if I can't register these original copies how am I going to get the $9.99/mo. subscription they said we'd only have to pay as original players? Needless to say, I'm going to seek 5 mo. free minimum to break even.

Other than current customer support issues tho, the game is great! GJ Yoshi and staff.

[divinehope]

Woke up this morning, not being able to play and out my 80 bucks. Was hoping maybe just maybe someone from CS would freakin' respond to this thread or something. Guess not, SE fails.

[SaikaSyvari]

Hmm, so it seems that Talaya "mysteriously can't access the forums" at the moment... However she did send me a tell in-game saying that she called Square-Enix up again and someone has asked her for the Collector's Edition code she received and has escalated it to Japan HQ.

Hopefully this means that they might be able to upgrade the account this way... Just a shame under the circumstances that occured trying to figure this out. I imagine I'll get the standard email (I could be wrong), but if you call them you are likely to have more success by the looks of it! If they say it isn't possible or they can't do anything then at least we have this ground to stand on for now

Just don't swear/criticize Squares Customer Care on the forums

I'll hopefully have got a reply by the time I get home from work later on.

[Joon143]

I`m still holding on to my activation key for CE-.-... Darnit SE!

[Melonade]

Ive given up, trading my 50$ cdkey for a 30$ 60 day subscription, then forking another 20$ for the upgrade... oh well...

[divinehope]

There not getting a single cent more from me unless they fix this crap (apparently they don't care anyways).