Standard 1.0 / Legacy -> phisical CE purchase

[Lemonaid]

agree, i'm really disappointed right now, I've spent the money for nothing

[Chrno]

In the same boat, I just got my CE today and now there's not much I can do with the code. As much I am happy with the contents inside it... I just hope that we can redeem it through the bonus code option, just something please!

I wished SE communicated it better with the whole 1.0 account thing... I don't often go to the forums and mostly rely on the website to give me the most accurate information. I hope a CM sees this and address the issue or something.

[SaikaSyvari]

THIS^
we already paid for it, so give it to us!!!

That is basically what I said in my email to them, said I don't mind the fact that I paid £34.99 for the CE and the Digital Upgrade is £14.99 ... I just want them to change the account so I can get my items.

Seeing as the would make more money by doing it, and it can't be that hard to do, I think it seems feasible... Otherwise I'll take a £34.99 refund and pay £14.99 for the upgrade.

[Newtype879]

Guys, look, I'm sorry to say it, but those of us (myself included) who bought the PC CE, back when it first became available in May, dropped the ball. SE did warn everyone that if you bought the PC Collectors Edition and had a 1.0 account, you would not be able to redeem the code waaaaaaaaaaaaaaaayyyyyyyyyyy back on August 8, 2013. 9 posts in. On a topic about the latest Letter from the Producer (at the time).

No one to blame but ourselves...
http://forum.square-enix.com/ffxiv/t...=1#post1013237

[Vadis]

Guys, look, I'm sorry to say it, but those of us (myself included) who bought the PC CE, back when it first became available in May, dropped the ball. SE did warn everyone that if you bought the PC Collectors Edition and had a 1.0 account, you would not be able to redeem the code waaaaaaaaaaaaaaaayyyyyyyyyyy back on August 8, 2013. 9 posts in. On a topic about the latest Letter from the Producer (at the time).

No one to blame but ourselves...
http://forum.square-enix.com/ffxiv/t...=1#post1013237

so the forum thread still exists! At least there is this location to inform people.
It's just a mater of reading through pages of replies to find it now.

and no... were not to blame for our purchase.
Like you said so well, this WAS a known issue back in May.. and The decided to just turn a blind eye to it thinking this juggling of PS3 accounts and double dipping digital service upgrade would be OK.

It's not. Why are they surprised?

[Newtype879]

so the forum thread still exists! At least there is this location to inform people.
It's just a mater of reading through pages of replies to find it now.

and no... were not to blame for our purchase.
Like you said so well, this WAS a known issue back in May.. and The decided to just turn a blind eye to it thinking this juggling of PS3 accounts and double dipping digital service upgrade would be OK.

It's not. Why are they surprised?

You do realize I was being sarcastic when I said there was no one to blame but ourselves, right?

[Talaya]

i ordered it YONKS ago and read that the item could be used, according to the item description, after that i never read much more into it, i always assumed it would work, i didnt see why it wouldnt, but alas, today proved us wrong!

least SE can do is fix it, i mean really, its not hard!

[divinehope]

If you think that I was going to look through some forum to see if I was going to be able to register my code from a game I bought, your crazy. They should have made it CLEAR on there webpage. Hours later I am still pissed.

[Vadis]

You do realize I was being sarcastic when I said there was no one to blame but ourselves, right?

woah! I pushed the angry button too fast then!

Sorry sir! It's just that I was seriously hearing this exact logic back in beta for months.
I guess I got too used to it that the sarcasm flew right over my head!

Please do accept my apologies!

they did actually post a warning about this back in may through... but only in a purchase thread with over 300 pages of replies.

[Vadis]

sorry to post this, but if anyone can post in the general discussion, mind pointing them here if the question arises about 1.0 account holders and ARR CE items.

like in this thread here

unfortunately I can't help people there due to posting restriction related to level or something...